Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 661 reviews with 5 stars · Clear filters
Everyone involved was helpful to work though issues we had
By J D.
Response from Custom Truck One Source· Mar 12, 2024
J, thank you for taking the time to review us! I'm so glad that you had a great experience with Custom Truck. We look forward to serving you long into the future!
George and Brian have been awesome through this transaction. CTOS is amazing, thanks guys.
By JASON P.
Response from Custom Truck One Source· Mar 11, 2024
Jason, thank you for the kind words! We appreciate your business and look forward to serving you again in the future.
It has been great working with Joe Ross. He always keeps me updated on the trucks we have ordered. Always goes the extra mile to mae sure everything is what we want
By DOUGLAS H.
Response from Custom Truck One Source· Mar 11, 2024
Douglas, thank you for taking the time to review us! I'm glad it was a seamless experience for you- that's what we strive for. We appreciate your support!
Tim Andrews the salesman is great. Look forward to purchasing more equipment from him and Custom Truck going forward-have been a long term customer for over 8 years. Union Grove is a great build sites and Chris Bratz and his staff have been awesome in parts. The only disappointment I have had is dealing with Jackson/Grass Lake. Have called facility and phone calls were not returned from service and or parts. Trying to repair a fractured relationship with this facility but I am not sure they are interested. Dean in service come to see me 6 months ago with new parts manager and I thought we were headed in the right direction but not returning phone calls sent me back to Union Grove
By Bob M.
Response from Custom Truck One Source· Mar 11, 2024
Hi Bob, thank you so much for the review! We are so appreciative of your loyalty, and we look forward to serving you long into the future. Would you please email [email protected] with some more information about your experience at Jackson/Grass Lake? We want to make sure your concerns are addressed.
Sam S is a great asset your organization
By ANDY O.
Response from Custom Truck One Source· Mar 11, 2024
Andy, thank you for taking the time to review us! We're glad to hear you enjoyed working with Sam. We appreciate your support!
Steve Headden & Tyffanie Kitchens have been a pleasure to work with. Always responsive to our needs and have followed through on all of my requests
By GEOFFREY P.
Response from Custom Truck One Source· Mar 11, 2024
Geoffrey, thank you for taking the time to review us! We're glad it was a seamless experience for you- that's what we strive for. Let us know if we can help you with anything else!
Joe Vagel made the purchase very easy in providing everything i needed with quick responses. Thanks Joe!
By JOE C.
Response from Custom Truck One Source· Mar 11, 2024
Joe, thank you so much for the 5-star review! We're thrilled to hear that you had such a great experience with us. Please don't hesitate to reach out if we can assist you with anything else!
Prompt service
By STEVE B.
Response from Custom Truck One Source· Feb 9, 2024
Thanks so much for the review, Steve! We're glad you had a great Custom Truck experience! Please don't hesitate to reach out if we can assist you with anything else.
