Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 35 reviews with 4 stars · Clear filters
From renting to purchasing to the online portal, customer service is great.
By Gable Line S.
Response from Custom Truck One Source· Feb 6, 2024
Thank you so much for the review, Rachael! Please don't hesitate to reach out if we can assist you with anything else. We appreciate your support!
So far in this transition I’m very happy it’s been easy it’s been spot on as far as information and like any big transaction like trying to buy a service truck there’s a lot of information and communication and expectations and delivery and probably the most easiest company to work with and started with Mark and moved right to Brian For that I’m very very happy Yet to see the finished product and the end result because we’re about seven months out I would highly recommend this company
By MATT L.
Response from Custom Truck One Source· Dec 12, 2023
Matt, I'm thrilled it was a seamless experience for you. That's what we strive for!
I have purchased several trucks from this company & was very satisfied with the experience. I had a wonderful sales executive who understood my needs and provided with the unit I needed.
By TONY C.
Response from Custom Truck One Source· Aug 28, 2023
TONY, thanks for the feedback! Let us know how we can improve to turn that 4 star review into 5 stars!
Terry and David was great, they was very clear on the options I had to choose from.
By CORY R.
Response from Custom Truck One Source· Aug 31, 2023
Cory, thanks for the feedback! Let us know how we can improve to turn that 4 star review into 5 stars!
Excited to buy a new load king 35127 crane and so many issues we can't put it to use! Understand everything needs time to work out bugs but when we spend this kind of investment it makes so many people question why. Been customer since 1995.
By DEREK K.
Response from Custom Truck One Source· Aug 4, 2023
DEREK, We'd like to learn more about your experience. Please email [email protected] with more details so we can make sure the issues have been addressed since you've left this review. Thank you so much for being a loyal customer!
Joe was great to work with and we received a great product !
By Mark ..
It took me to the right place. But the dump truck I was looking at it doesn't say if a CDL is required?
By customer
Response from Custom Truck One Source· Jun 27, 2023
Thank you for the feedback! Let us know how we can improve to turn that 4 star review into 5 stars!
It was quick and easy
By Anthony W.
