Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 13 reviews with 3 stars · Clear filters
Truck arrive with no fuel also haven’t gotten any apology no one called to follow up
By Ricardo G.
Response from Custom Truck One Source· Jan 28, 2022
Ricardo, I'm sorry about your experience. We take feedback very seriously so I do appreciate you taking the time to do so. -JC
The truck broke down. We had to wait for over a week to get it repaired. We lost about 10 days of work due to the delay in getting the right part delivered.
By ANDREW B.
Response from Custom Truck One Source· Jan 21, 2022
Andrew, first off, I want to apologize for the delay in responding to this review. Secondly, I'm terribly sorry you had a negative experience. That is certainly not the service we wish to provide. We hope you reach out to us should anything else come up or you need anything. Thank you for your feedback. -JC
The service department never answers the phone and never returns calls when you leave messages
By Glen J.
Response from Custom Truck One Source· Apr 8, 2021
Glen, thank you for taking the time to give us feedback. I'd like to learn more about your experience. Please email [email protected] with details about the location/number you've attempted to call. We want to look into the issue and immediately address the situation. Thanks, JC
Our bid process took an unusually long time from past experiences with ted at Cranewoks/Rentalworks. It was also wrong due to LoadKings calculations more than once. Final numbers also were wrong prior to wire transfer. In all the process was very disconnected from the past. I deal with them quite often, and I am to assume this was due to them brokering the deal and Custom being new to the process. We pick the truck up Monday, so hopefully all goes well. Thanks for assistance.
By Travis T.
Response from Custom Truck One Source· Dec 23, 2020
Travis, I am so sorry you had a negative experience. We take feedback very seriously and I want you to know I've passed this on to your sales rep and the Regional Sales Manager as well as the Regional VP. -JC
My experience started of great. Paul Beck my salesperson, replied back to me and answered all my questions and stayed in touch. We worked up a deal, I paid the agreed upon price. I elected to fly to Ft Worth and pick up the truck at your location there. Due to Covid 19 restrictions I had to do the transactions outside, no problem. The problem is I had called the day ahead of time to make sure the truck was ready for my arrival. Upon arriving I called and signed the paperwork, the truck was brought around for my inspection. The truck was very dirty including the inside and windshield, additionally I only had36 miles till I would of ran out of fuel. knowing I was driving across country, and paying $126,500.00 I would of thought it would of been fueled and cleaned so I could see out of the windshield. Additionally I had requested someone be able to give me a lesson on the use or operation of the truck since I was not familiar with Versalifts trucks. I was showed how to turn on the PTO switch and that was about it. Person was not familiar with haw to operate the Inverter, and I was told to read the Manual. I asked about a high whining sound coming from under the truck, and was told that is the 10 speed transmission sound and was normal and it would take time to get use to. I was then given direction to nearest Gas Station. I finished checking out truck, tire pressure lights and getting familiar with the inside and left. Over the past 25 years with Kent Sign Co., I have bought numerous trucks from around the country. I have never received one as dirty as this one or unfueled. Additionally we have always been given a quick demo on the operation of each and every truck. Sales was great, the delivering was sub standard.
By Riley M.
Response from Custom Truck One Source· Oct 19, 2020
Riley, first off I want to thank you for providing feedback as this how we get better. I am so sorry that you had a negative experience in Fort Worth. I am personally based out of that office and I can assure you that is not the service we strive for in Texas. Please know that your feedback has been sent to our Regional Vice President as well as the General Manager of the Fort Worth office to be used as a learning experience so that something like this doesn't occur. We appreciate your business and you should soon be hearing from the Fort Worth team. -JC
