Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 661 reviews with 5 stars · Clear filters
Cody did a good job on our truck
By Mike H.
Response from Custom Truck One Source· Oct 2, 2024
Hi Mike, thanks for the review! We're glad to hear you had a positive experience with us, and we hope to serve you again soon. Safe travels!
I feel William Carr did an outstanding job explaining all aspects of purchasing a new truck for my company. It was a large purchase for our company and ‘Billy’ always kept me informed and did not make me feel pressured considering the time he spent answering my multitude of questions. Truly a fine young man and a great person to work with.
By CURTIS F.
Response from Custom Truck One Source· Sep 30, 2024
Hi Curtis, thank you for the incredible review! We're so glad to hear about your amazing experience working with Mr. Carr, that level of customer service is what we strive for every day. Thanks again, and we hope to serve you again soon! Safe travels.
Very good customer service! Quality product.
By Nancy E.
Response from Custom Truck One Source· Sep 26, 2024
Hi Nancy, thank you for the excellent review! We really appreciate your business, and hope to serve you again soon! Safe travels.
Anthony Santana and Custom truck team are fair and reasonable to work with.
By MARK S.
Response from Custom Truck One Source· Sep 23, 2024
Hi Mark, thanks for taking the time to review us! We really appreciate it, and hope to serve you again soon. Take care!
Prompt courteous service that is solutions based as per Fleet Managements request.
By Shawn C.
Response from Custom Truck One Source· Sep 23, 2024
Hi Shawn, thanks for taking the time to review us! It was a pleasure doing business with you. Please don't hesitate to reach out if we can assist you with anything else!
John Dean was great to work with! We had quite a few customizations we wanted done to the truck and he took the time to help us through all of that. Very smooth process.
By RYAN H.
Response from Custom Truck One Source· Sep 23, 2024
Hi Ryan, thank you for the awesome review! We're so glad you experienced first-hand the level of customer service that we pride ourselves on. Take care and safe travels!
Excellent sales by Rob Cohen
By Terry
Response from Custom Truck One Source· Sep 23, 2024
Hi Terry, thanks for taking the time to review us! It was a pleasure doing business with you, and we hope to serve you again soon.
Anthony Martin and the other parts dept are fast and quick to get back to you whether they can order what we need, or they give us the direction we need to go if they do not support an OE brand. Thanks for all they do and appreciate them greatly.
By JENNIFER
Response from Custom Truck One Source· Sep 23, 2024
Hi Jennifer, thank you for the five-star review! We're so glad that your experience with our parts department was stellar. Let us know if we can help you with anything else!
