I never received my package
I never received my package
By Heather D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
310 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Custom Pet Gifts (custompetgifts.co) has 310 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
310 approved reviews, newest moderated first
I never received my package
By Heather D.
Took over 2 months to arrived received no response when I emailed them.
By Karina
I have ordered through this company on three different occasions and it's been great. My recent purchase however, I never received. I ordered Feb. 20 got my confirmation and then nothing. I'm very disappointed and have tried to email them with no help from them. I lost $70.00
By Amy G.
I've been reaching out about my orders since February and I haven't gotten a response nor my orders. At this point I want my refund.
By customer
I haven't received the bracelet yet!!!!
By Layne W.
Customer support team sucks at responding. I ordered over a month ago and the order still hasn't even been fully processed or shipped.
By Davis H.
Order placed 2.2. 25. Upon inquiry of status update, customer service told me processing time has increased up to 15 business days. As of 3.23.25, order had not been fulfilled nor a shipping label has been received, and no response to refunding my money.
By Tiffany
Ordered a months ago and still not had arrived yet
By Megan J.