Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
310 reviews
Custom Pet GiftsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Custom Pet Gifts (custompetgifts.co) has 310 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
310 approved reviews, newest moderated first
I never got my package.
By Kaysie D.
Response from Custom Pet Gifts· Oct 18, 2023
I'm so sorry to hear that you did not receive your package. I am reaching out to our customer support team for further information of your order. Your satisfaction is our top priority, and we are committed to ensuring that you receive the item you ordered. We appreciate your patience, thank you!
The necklace I purchased was exactly like the picture I submitted. I purchased for a friend who lost her beloved pet, and when she opened it, she immediately said his name. Thank you for helping me give her a beautiful keepsake.
By Eddy H.
This is a very high quality necklace. The pet looks exactly like the photo!
By Michele D.
I ordered the keychain of my parents dog for them for a Christmas present. From the ordering to the delivery, everything was superb. The quality of the Keychain is great. They did an amazing job capturing the essence of my parents dog. 10/10 would recommend ordering from Custom Pet Gifts.
By Sabrina A.
The key chain was amazing they got every little detail possible. They do an amazing time. it does take a while to get delivered but it was worth the wait.
By charlotte S.
Response from Custom Pet Gifts· Oct 18, 2023
We understand waiting for a special item can be difficult, and we truly appreciate your patience. And we're delighted that the end result was worth the wait! Thank you for your support, Charlotte!
The keychain looks exactly like thr photo I sent of my daughter's pointer, right down to all her "freckles" as my daughter calls them.
By Angela W.
Response from Custom Pet Gifts· Oct 18, 2023
We are so glad to hear that your keychain met your expectations. Thank you for choosing us to create this meaningful keepsake, Angela!
I ordered this product on Nov. 27th hoping for xmas since they said a 5-10 day processing time and then 3-5 day shipping. After 3 weeks the product still hadn't been processed, so I tried to cancel. I was told I couldn't after 24 hours and if I did there would be a 45% restocking fee. I decided to wait. Shipping did their part and was within the 3-5 day term, finally receiving on 12/30. Upon opening, very disappointed with the product. It did look like the picture I sent, so that was nice, but it was smaller than a quarter and flimsy. For the amount of money spent on a sterling silver product, it definitely was not worth it. I wouldn't buy from here again. Unfortunately, because the concept is great.
By Chris
Response from Custom Pet Gifts· Jan 9, 2023
Hi Chris, we're extremely sorry for the poor experience. We always do our best to provide exceptional service, but it seems we missed the mark on this occasion. Would you be so kind as to email us at [email protected] so we can look into this further? Thanks!
My son purchased a pillow of my deceased Bulldog. It was scheduled to come on the 23rd and arrived after Christmas on the 29th. That didn’t bother me as much as…. My son who works hard for his money was scammed. He spent over $50 and got an 7x3 inch pillow. ( would you call that a pillow???? Maybe for a mouse). He was so disappointed. As a mother it’s the thought that counted but as for you all… you stole a kids money!
By Sara W.
Response from Custom Pet Gifts· Jan 12, 2023
Hi Sara, We do not sell pillows at Custom Pet Gifts. You may want to check your email confirmation to see which company that came from. Sorry to hear about your poor experience.
