CustomLanyards.ComReviews of customlanyards.com

I made an order for pins since December of 2024. It is now almost the end of February and I haven’t received anything. They keep emailing saying “since you didn’t reply, we are delaying your delivery” I’ve already given the okay 4 times! Horrible company. The worst experience I’ve had. I will never buy from this company again.

Tried to order koozies on Cyber Monday that are advertised on their website for $0.01 each, minimum 1. At checkout, charge was considerably higher, even pushing back delivery date. Chatted with “Freddy” in customer service, who refused to acknowledge or explain the price discrepancy on the company’s website. He was dismissive and rude and refused to answer my questions - he just left the chat. I cannot believe this company is still in business with their false advertising and horrible customer service.

I ordered stickers specifically for an event, but since the delivery date wasn’t honored, I had to cancel the order—the stickers would have no use beyond the event. Despite explaining the issue repeatedly, the support team seemed unable to understand my concern, initially offering only a 20% refund, even though the delay was entirely on their end. After nearly 20 messages, they finally resolved the issue, agreeing to a full refund if I refused the delivery. I’m still waiting for that refund—more updates to come. Additionally, I was under the impression this was a Canadian company due to their website (customlanyard.ca), but they’re actually based in Texas and ship from China. Be prepared for potential cross-border fees.

If I could give this company 0 stars I would. Worst customer service EVER, belittles customers, sexist against woman, Lies, and scams you. Everyone BEWARE....DO NOT BUY FROM THE COMPANY. Save your money and take it to a company that actually cares about their customers and doesn't want to just argue with them over the phone because they got caught.

Customer service sucks and turn around is not what they advertise! Do not use this company....spend the extra money at vistaprint! And the managers are too scared to do their job and won't get on the phone to talk to customers, they tell the workers to relay his message bc he doesn't know how to handle a serious matter as a manager. All the production is done overseas and not in the states, so they can't really guarantee any times.

This company is awful they say they have 100% satisfaction and they send these lanyards for me to send clients and they are cheaply made they send frosted plastic card holders that do not slip in and you would need to take the plastic clip off which is stiff they offered me 30% off if i purchase why would i

Don't even think about it. I've dealt with them for 5 days on a simple banner. First thing, it took them 3 days to let me know my artwork did not show up when uploaded. Even though the files are there per their so called "ticket." I had to pay an additional $10 to get it shipped in time for the event. After numerous emails, chats, they made a DIRECT CALL TO OUR CUSTOMER instead of the number listed on the account. And might I add, all production is done in China according to one chat, verbal conversation they said no. I'm done with them. This was my 2nd order. UPDATE: Just received confirmation my banner shipped. In the body copy of the email they used MY BUSINESS PHONE NUMBER to contact them if there was an issue! "If you need help regarding your order, please feel free to contact us at xxx xxx xxxx." Wonder how many phone calls I'll receive!!???!! They are so jacked up.

I paid an extra 25 cents to have my lanyards produced "in the USA". No chance. These were produced in China. But the really BAD part is that the lanyards are TWISTED BECAUSE THEY ARE SEWN WRONG. I've been going back and forth on their "ticket" system for 6 days, trying to get them to agree to re-make the lanyards at their expense. First they asked for a photo. I sent then 6 or 7. 24 hours later they demanded more photos, then more, then more photos. I provide photos; they take a day to ask for more; I provide photos; they take another day to ask for more. It's a deliberate cycle to wear down the customer to the point where the customer gives up. Now they want one more photo of ALL THE WRONG LANYARDS. THAT'S THE ENTIRE JOB!!!!!! The whole job is only $475. They should have agreed to re-do the job AFTER THE FIRST SET OF PHOTOS. Awful customer service. I'll be disputing my purchase through American Express.