Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
151 reviews
CustomgenieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Customgenie (customgenie.com) has 151 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
151 approved reviews, newest moderated first
I wanted in a different color but they would not comply
By Emaun
Response from Customgenie· Apr 2, 2026
Hi Emanu, we truly apologize for not accommodating your color request and for not responding to your concerns. We're going to make this right for you. We're checking on this immediately. Our team will contact you directly to get this sorted and get you what you need. We appreciate you sharing this with us.
i asked for gold metallic, got black in the mail. and the sticker is supposed to be placed on one by one. not all at once. more difficult and a waste of my money.
By brandon S.
Response from Customgenie· Apr 2, 2026
Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you. We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need. We appreciate you sharing your feedback with us.
The name tags we ordered arrived and look great!
By JRK Architecture S.
Response from Customgenie· Mar 26, 2026
Hello Rick, thank you for your feedback—we’re glad everything arrived as expected,
I do like the new layout.
By Felix Q.
Response from Customgenie· Mar 26, 2026
Hello Felix, thank you for your feedback—we truly appreciate it. Comments like yours help us continue improving and delivering a better experience for our customers.
Product looks good but took a very long time to ship compared to when it was Stickers International.
By Dee S.
Response from Customgenie· Mar 26, 2026
Hello Eric, thank you for your feedback. We are pleased to hear that you are satisfied with the product. We appreciate your comments regarding the shipping time, and we remain committed to enhancing our turnaround times.
Pens came out great
By Danny R.
Response from Customgenie· Mar 26, 2026
Hello Danny, we are very pleased to hear that you’re happy with your order—thank you for your feedback.
Fast and not expensive
By Jean D.
Response from Customgenie· Mar 26, 2026
Hello Jean, thank you for your feedback. We sincerely appreciate your business and look forward to serving you again in the future.
Ordering was quick and easy, the package arrived quickly and I love my new pens. Also, I love that I did not have to buy a huge quantity. On a lot of sites you have to buy a minimum of 100. I needed less than 20.
By Hilary
Response from Customgenie· Mar 26, 2026
Hello Hilary, thank you for your kind feedback. We’re pleased to hear that the ordering process was smooth and that the flexibility in quantities met your needs. We truly appreciate your support and look forward to serving you again.
