Small flaws, nothing major
The frame arrived pretty quickly given that I ordered a couple weeks before Christmas. Three of the four pieces had small chips in them. With a little work I can make the frame look ok.
By John
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
44 reviews
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Customframesolutions (customframesolutions.com) has 44 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
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The frame arrived pretty quickly given that I ordered a couple weeks before Christmas. Three of the four pieces had small chips in them. With a little work I can make the frame look ok.
By John
The quality of the wood for the frames seems excellent. But they arrived unassembled, without so much as assembly instructions (those can be found on their website). If I had wanted a DIY framing experience, I would have cut the wood myself. There is no mention in the shopping area that the frame comes unassembled, although it's mentioned in a FAQ buried further down the site. The shipping price is high, but seemed reasonable for a full-size frame. Will not buy here again.
By Randall R.