Nice sofa and good customer service
Nice sofa and good customer service. Poor delivery results in loss of a star.
By Josh C.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
257 reviews
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A Comfy seat for every moment together.
Cushie (cushiehome.com) has 257 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 45 reviews with 4 stars · Clear filters
Nice sofa and good customer service. Poor delivery results in loss of a star.
By Josh C.
Delivery took a bit but it finally arrived in two separate packages
By Lauren G.
Couch seems really nice. Putting it together wasn’t as obvious as I expected but happy once we figured it out
By Melissa
This sleeper sofa is much more comfortable than a traditional sleeper with a metal frame. We did find a second mattress topper helpful.
By Meredith S.
The couch is very comfy, and I was also impressed with the topper! The only thing I wish the instructions were more clear on was where to find AND how to put on the fabric dressing. One piece was hidden underneath the couch in a zipper. It took a long time for us to find them, then also figure out exactly how to put them on. Otherwise, great experience!
By Lindsey
Experience was as expected based on info provided on website. No surprises. Easy to put together. Fit nicely into a room that other couches could not fit through the door.
By Zavtra A.
Quick delivery. Nice color and size. Firm. Assembly was not too difficult as my wife was able to get it set up by herself before I got home. She said it did take her awhile to put together though. The bed portion does not fold as easily as shown or advertised. The bed portion fits tightly in the couch making it hard to unfold quickly. Also the unfolding mechanism isn't actually attached as it is just a piece of velcro fabric that comes undone every time you unfold the couch.
By Travis B.
Easy to assemble, though I'd recommend two people when putting on the couch cover. Once assembled it is extremely easy to switch from couch to sleeper and back again. The mattress is very firm, so if you don't like really firm mattresses I'd suggest getting an extra pad, like a memory foam to put under the topper.
By Chris P.