CushieReviews of cushiehome.com

The shipment was delayed quite a while with no communication. I had to constantly follow up to get info on the latest status. But the couch itself is very comfortable and seems like a good value.

Ordering was easy and pricing seems fair. But shipping delays were a problem. It would be helpful if told at time of ordering it would be 2 to 3 weeks for shipping instead the advertised 2 to 6 business days. There is no customer service telephone number so the only way to contact is thru email. I received my item in 3 weeks. I was pleased with the chair bed.

I live in a 4th-floor walkup, so the modular design was a big selling point—I needed something I could carry up and assemble myself. The couch arrived in separate boxes, which made things easier, though I still needed a friend to help with the longer, heavier pieces. I probably could’ve done it alone, but it would’ve involved dragging things up the stairs. Assembly was straightforward, and the couch looks really nice. The seat cushion does sag a bit after sitting for a while and needs to be pushed back into place now and then—likely due to the design. The pull-out function is a great bonus and very easy to use. I also appreciated that it came with a mattress topper. I haven’t slept on it yet, but lying down on it felt surprisingly comfortable. Overall, a solid purchase if you're looking for a basic, modular couch that fits smaller spaces and tricky walkups.

Order fulfillment: 3/5 Product: 4/5 Customer service: 5/5 We’re very happy with the product overall, but the order fulfillment process was a bit frustrating. Our delivery was significantly delayed—about 3–4 weeks total—due to a backlog from the Memorial Day sale, and the items arrived in multiple shipments over time. That said, customer service was excellent: quick to respond, professional, and genuinely helpful, which really helped turn our initial disappointment around. As for the sofa itself—it’s just what we were looking for. The olive green color is gorgeous in person, and the sleeper is surprisingly comfortable thanks to the included mattress topper. It’s on the firmer side, but not too hard. We originally got it for our guest room, but we’ve actually been sleeping on it every night since moving into our new home. Highly recommend the product—just be prepared for possible shipping delays during peak sale times.

instructions and ordering is good

The sleeper couch is exactly what we were looking for. Because it comes deconstructed, we could fit it in our basement. We had tried two previous times to get sleeper sofas down our stairs and couldn’t. So this is great! Setup was a breeze. Two minor things: Instructions should very clearly state to remove the slip cover as the FIRST step in assembly. And the cover for the mattress pad had visible dirt on it.

Fast shipping, easy to convert sofa to bed

The couch is easy to put together, sitting is firm and supportive. The removable cover is nice but difficult to smooth out all the wrinkles to make the couch look nice and new. Sleeps comfortably.