CURVJEANSReviews of curvjeans.com

Response from CURVJEANS· Oct 24, 2026

Hi Sara, I'm sorry you feel this way, and we take what you wrote seriously. We couldn't find an order or a conversation under your name, so we'd really like to understand what happened. Please email [email protected] with any details and I'll personally look into it. Mia

Response from CURVJEANS· Oct 24, 2026

Hi Arlene, I'm really sorry you waited longer than you should have to hear back from us, that's not how we want anyone to feel. Your order has already been refunded in full, and I hope that helps put this right. If anything else is still open, please email [email protected] and I'll personally help. Mia

Response from CURVJEANS· Oct 24, 2026

Hoi Carin, wat vervelend dat je zo lang hebt moeten wachten zonder update, dat had niet zo mogen gaan. Mail je ordernummer naar [email protected], dan zoek ik het meteen voor je uit en zorg ik persoonlijk dat je snel duidelijkheid hebt. Mia

Response from CURVJEANS· Jun 7, 2026

Beste Jinte, We're sorry to read this and understand your disappointment with the delivery time 💙 We'd like to clarify that CURVJEANS operates with multiple warehouses, including one in the Netherlands and one through our trusted fulfillment partner in China. The shipping location depends on stock availability at the time of your order. Many well-known global fashion retailers also manufacture and ship products from China, which allows them to offer specialized products at competitive prices. Shipping from China does not mean the product is of lower quality, and all CURVJEANS are designed and tested to meet our quality standards. That said, we completely understand that the delivery time did not meet your expectations, and we sincerely apologize for the inconvenience. If you're not satisfied with your purchase, please reach out to our support team. We'd be happy to review your case and offer a complimentary return, as we genuinely value your experience with CURVJEANS. Thank you for your feedback, and we hope to have the opportunity to make this right. -Pearl, CURVJEANS ✨

Response from CURVJEANS· May 31, 2026

Hi there! We’re really sorry to read this and understand how frustrating this must be 💙 We’d really like to look into this and help resolve the issue for you as soon as possible. Could you please reach out to our support team at [email protected] with your order number so we can review what’s happening and provide you with an update? We’re more than happy to assist and make sure this is looked into properly. 🫶 -Pearl, CURVJEANS ✨

Response from CURVJEANS· May 13, 2026

Hi Demet, We’re really sorry to read this and understand how concerning this situation must have been 💙 After reviewing your order, we confirmed that your package was unfortunately lost in transit, and we sincerely apologize for the inconvenience caused. We’d also like to clarify that we were unable to find any communication from you prior to this review, so we truly appreciate you bringing this to our attention here. As soon as we confirmed the issue, we immediately offered both a replacement or a full refund, and we processed the refund as requested. We completely understand your frustration and are very sorry for the experience. While shipping issues can unfortunately happen occasionally, we always do our best to resolve them as quickly and fairly as possible once identified. I hope you are satisfied with our resolution. Thanks for supporting us! -Pearl, CURVJEANS ✨

Response from CURVJEANS· Apr 21, 2026

Hi again Tatiana, Thanks for updating your review. We’d like to clarify a few important details 💙 Your review was posted after your email on the 21st, and while we always aim to respond within 24 hours, there can occasionally be slight delays due to the high volume of emails we receive. We understand how concerning it must have felt not to have an immediate reply, especially when part of your order was missing. However, being labeled as “Bunches of thieves and scammers ” is not an accurate reflection of the situation. We are an active business, and we take every customer concern seriously. We have since reviewed your case and offered a resolution, which you accepted as a refund for the missing item. We’re glad we were able to move this forward and resolve it for you. We truly appreciate your patience and have noted your feedback. If there’s anything further we can assist you with, we remain here to help. Have a wonderful day! -Pearl, CURVJEANS ✨

Response from CURVJEANS· Apr 21, 2026

Hi Jessica ✨ We’re really sorry to read this and understand how frustrating this situation must feel 💙 We’d like to clarify that your review was posted shortly after your most recent email, and we had not yet had the chance to respond at that time. We can also see that your return was processed as store credit, as selected, rather than a refund. That said, we’re more than happy to review this with you again and see how we can best resolve the situation to your satisfaction. We truly want to help make this right, so please feel free to reach out to our support team and we’ll assist you as soon as possible. -Pearl, CURVJEANS ✨