CURVJEANSReviews of curvjeans.com

Response from CURVJEANS· Mar 13, 2026

Hallo Donna 💙 We herkennen deze situatie helaas totaal niet. Ons retouradres is gewoon in Nederland, retourneren is altijd mogelijk binnen 14 dagen na ontvangst, en naar Argentinië sturen is iets wat wij nooit zullen vragen. We hebben je naam en bestelling opgezocht in ons systeem, maar kunnen je helaas niet terugvinden als klant. Dat maakt het lastig om te begrijpen wat er precies is misgegaan. Als je daadwerkelijk bij ons hebt besteld, horen we dat heel graag stuur ons je bestelnummer via [email protected] en we lossen het direct op. — May van CURVJEANS

Response from CURVJEANS· Mar 10, 2026

Hi Raphaella Pot 💙 We’re really sorry to read this and understand how frustrating this situation must have been 💙 We’d like to clarify that our Customer support have been in contact regarding your case and that your refund has already been manually processed to resolve the issue. Our team always aims to respond to every message we receive, and we truly appreciate the opportunity we had to assist you and bring this matter to a resolution. If you’re satisfied with how this was handled, we would be very grateful if you would consider updating your review to reflect the final outcome. Your feedback means a lot to our small team. Thank you again for your patience, and please feel free to reach out if there’s anything further we can assist you with. ✨ -Pearl, CURVJEANS 💙

Response from CURVJEANS· Mar 4, 2026

Hi Mevrouw 💙 We’re very sorry to read this and understand how frustrating this must feel. Orders marked for dispatch within 24 hours are processed during business days and business hours. As we are currently experiencing a high volume of orders due to our ongoing sale, fulfillment may take slightly longer than usual. We truly appreciate our customers’ patience during busy periods. We have checked our system but were unable to locate an order under the name shown on this review. To properly assist you with cancellation or a refund request, can you kindly contact us at [email protected] with your order number so we can immediately review your case? We are here to help and would appreciate the opportunity to resolve this for you.✨ -Pearl, CURVJEANS

Response from CURVJEANS· Feb 28, 2026

Hi Maaike, We’re very sorry to read this and understand how frustrating this situation must have been 💙 Receiving the wrong items and waiting this long is certainly not the experience we want for our customers. We’d like to reassure you that we respond to all messages we receive. If you didn’t get a reply, it likely means your message unfortunately didn’t reach our support queue, which is never intentional. We sincerely apologize for the inconvenience this may have caused. We would really like the opportunity to look into this for you and resolve it properly. Please reach out to our support team at [email protected] with your order details so we can review what happened and assist you with the next steps. Thank you for bringing this to our attention — we’re here to help. -May, CURVJEANS ✨

Response from CURVJEANS· Jan 9, 2026

Hi Maaike 💙 Thank you for bringing this to our attention. We’re sorry that you received the wrong item. This is certainly not the experience we want for our customers. We’d be happy to review this and arrange the appropriate solution for you as soon as possible. Regarding your message on Instagram, we’re sorry if you didn’t receive a response. If we weren’t able to reply, it may be because the message didn’t come through to our support system. That said, we absolutely want to help and don’t intend to ignore any customer concerns. We also apologize for the longer delivery time. Curvjeans ships from multiple international warehouses, and shipping times can vary depending on stock availability. Please reach out to our support team directly at [email protected] so we can assist you, correct the issue, and make this right. ✨ -May, CURVJEANS

Response from CURVJEANS· Jan 9, 2026

Hi Juul 💙 Thank you for sharing your feedback with us. We regret that the jeans did not meet your expectations. Fit and fabric feel can vary from person to person, and we’re sorry this style wasn’t right for you. Regarding delivery, Curvjeans ships from multiple international warehouses, including locations in Europe and Asia. The shipping origin depends on stock availability at the time of purchase, which can occasionally result in longer transit times. We apologize for the delay you experienced. We’re also sorry to hear about the difficulty you had when trying to register your return. We'd be more than happy to manually approve the return to make the process easier for you. Please reach out to our support team so we can assist you directly. We truly want to help resolve this for you and appreciate the opportunity to do so. ✨ -May, CURVJEANS

Response from CURVJEANS· Jan 8, 2026

Hi Lisa 💙 We’re really sorry to read this and understand how upsetting this situation has been 💙 We’d like to clarify our intention, as it seems there was a misunderstanding. We did not mean to imply that the jeans were poor quality or that you should have known this without wearing them. The reason a return wasn’t possible is simply because worn items no longer have their original tags, which is required for returns. To avoid further inconvenience, we did not ask you to send anything back. Instead, we offered a 100% gift card for the full value of the item, so you could choose a new style or color at no additional cost. This was not a partial amount, and no extra payment would have been required from you. We were actively communicating and genuinely trying to resolve this with you, and we’re sorry that our message didn’t come across as intended. That is never our goal. Fit and comfort can feel very different from person to person, and we respect that this style didn’t work for you. We remain open to helping and would truly appreciate the chance to continue the conversation and resolve this properly. Kindly reply to our previous email. -May, CURVJEANS ✨

Response from CURVJEANS· Dec 26, 2025

Hi Charlotte, We’re sorry to read this and understand how disappointing this experience must have been 💙 While Curvjeans is advertised locally, we ship from international warehouses, and the shipping location depends on stock availability at the time of order. We’re also sorry the fit wasn’t right. Please note that size exchanges are completely free, and we’d be more than happy to help you find the right fit. We can see you originally selected a Medium, and our team would be glad to assist you with an exchange. Please feel free to reach out to our support team so we can help make this right. ✨