CURLSMITHReviews of curlsmith.com

As some of the reviews here already said: I wish I had read them before! I ordered from the European website, payment was done, but so far I have not received my order nor have I received a confirmation email or any other response from CURLSMITH. I'm trying to get hold of them via their website, social media, but they just ignore my messages. Taking the money of the customer without sending the product nor answering to any email / message is simply called FRAUD!

The best products for Curly hair. Been using Curlsmith for the past year and can truly say that this is my holy grail when it comes to hair products. Very effective and so kind to my sensitive scalp. Where so happy for the November sale as I could try even more products from the "Smith".:):)

I was excited to try Curlsmith based on recommendations from hairstylists and curly hair experts with fine high porosity hair like mine. Although product success can vary among individuals and trying new products is always a gamble, I never expected that products deemed appropriate for my hair to cause such distress and damage. My hair is still brittle, knotting and breaking off in clumps more than a month after my first time trying Curlsmith products. Unfamiliar with this degree of sudden brittleness and breakage, I turned to Curlsmith for help, but due to their unresponsiveness and the urgency of the matter, I was forced to do my own research. It turned out their products put my hair into severe protein overload caused by only one 15 min. application of the Protein Bond Salve (carefully complying with directions) followed by only their "non-protein" moisture products. An additional week of their "protein-free" products only worsened the condition. I lost about 1/3 of my hair density in the process. After learning more about protein overload I discovered Curlsmith's (and many other brands) "protein-free" products are heavy with ingredients that mimic or bind to protein (i.e. coconut, aloe, avocado panthenol, biotin, etc.) and various synthetics like polyquats and pvp/copolymers). Unbeknownst to me some these ingredients were likely contributing to or exacerbating the protein overload. I've been left to fend for myself to resolve this horrific damage due to their lack of care, concern, and response. Quite distressed I made several attempts via their minimal modes of contact for help -- via their website messaging (no response), calling their U.S. HQ only to be rudely hung up on before I could state why I was calling. No dedicated customer service number appears to exist, no live chat online, and no access to live person or voice mailbox is provided at the HQ. Frustrated I commented on a post in their FB community (no response; instead my comment was deleted -- apparently they only respond to comments offering glowing praise of Curlsmith products). When I refrained from completing a started online order from before the fiasco, I received a survey via email last week inquiring about my ordering experience. I completed it conveying my experience (no response to that either). It has become crystal clear that this company has no interest in providing even minimal customer service much less customer recovery, especially if doesn't fit their promoted narrative and hype. This is the absolute worst experience I've had with any hair product and the absence of customer service/customer. They clearly have no interest in assisting customers in resolving problems caused by their products, or accepting feedback and have intentionally refrained from providing any mechanism for such inquiries aside from only online message box.

I love Curlsmith products! They smell so wonderful are ok for the environment and have helped restore my hair to a softer more manageable curl. I’ve never had a problem with delivery or service.

I have reported this company to the BBB. I, along with many people who have lodged complaints and negative reviews, have paid for products they have not received and then do not hear back from the company

I can’t believe it’s taken me so many years to find products to make my hair into the curls I want! Used these products for the first time and followed the instructions and my curls came out beautiful - exactly how I want them to look. I won’t be using anything else, apart from Curlsmith products!

Curlsmith's products are very good, but their customer service is awful. They use a fly-by-night shipping service that did not deliver my over $70 of products, then refused to help me / replace the products -- instead they offered to file a dispute with the shipping company. I even wrote to the CEO, and no response. My customer service experience with them has been so bad that though I love their products, I'll never buy them again. Save yourself some money and time and choose another brand.

products have helped a bit but their customer service is beyond awful.. tried to exchange one product for another and was told "not a problem." apparently it was since i havent heard back in almost a week, and its not only me having this issue..