Disappointing experience
I came in very excited for an evaluation to discuss my hair. Very responsive via text prior to the visit. I prepared myself (as asked in the texts) by collecting photos of myself with prior hairstyles, as well as photos for inspiration of what style I was looking for currently. The consultation started well, but by the end, I was pretty turned off for several reasons. There were several topics discussed that had nothing to do with my hair or expectations, ie, other ventures, girlfriend and her health issues and charity, multiple mentions that you don’t do extensions, etc. There was also an obvious attempt to upsell me on additional products and services during the consult for a keratin treatment that could “only be found in salons. I actually found the exact same treatment at Sephora. At the end of the consult, you made sure to tell me that we went over on time, but you “weren’t going to charge me.” I found that to be a ridiculous statement because we ran over due to you random stories and inserts that weren’t pertinent to the consult. I left and still had no idea what my expectations for my hair should be, and you never once asked what I wanted from a style standpoint. You never asked to see the pictures I had prepared with what I was hoping you could tell me if it was possible. I did call the manager to discuss, and she was kind enough to call me back and I was told you would call me to address my concerns, but I never received the follow up call. Very disappointing overall.
By Sarah