CupidsReviews of cupids.com

Response from Cupids· Sep 30, 2026

Hi Luigi, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand your concern regarding the subscription and appreciate you bringing your experience to our attention. We value transparency and want our customers to feel informed and comfortable with their purchases. Your feedback is important to us and will be shared with our team as we continue looking for ways to make the ordering and subscription experience clearer. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupids· Sep 30, 2026

Hello, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We’re glad to hear that ordering and delivery were smooth and quick. We also appreciate you letting us know about your experience with the scent and the spray nozzle. We understand how important both the fragrance experience and the product packaging are, and your feedback is valuable as we continue improving our products. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team

Response from Cupids· Sep 30, 2026

Hi Glen, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand how important it is to receive your order and have timely updates along the way, and we truly appreciate your patience while waiting for a response. We’re sorry that your experience has not met the level of communication and support you expected. Your feedback is important to us, and we’ll use it to help improve how we communicate and assist our customers. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupids· Sep 28, 2026

Hello Bei, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is for the subscription terms, return options, and refund process to be clear throughout the ordering and support experience. We also appreciate you bringing up the differences in the information provided regarding the refund options and your request for return instructions. We understand how having consistent and clear guidance would have made the process much easier to navigate. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team