Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
244 reviews
Culiau StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Explore the world of DIY tools with Culiau. Our mission is to spark creativity and provide tools that inspire. Join us in reimagining crafting possibilities! ✨Experience the joy of crafting with us – your journey to creativity starts here! 🧡
Culiau Store (culiau.com) has 244 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 12 reviews with 3 stars · Clear filters
I bought this pen for my daughter's birthday. She's only used it a few times and although it's holding a charge, it won't turn on with the button. She's very disappointed. I've contacted the company and am yet to receive a response. I'm not expecting much. It was very expensive for only a few uses. Buy something cheaper - at least if it breaks, you can replace it and still be in front.
By Rheannon
The company sent me another one free of the same pen,in they have reached out to me to sort the issues last year so they have comuncationed better this time I'm yet to use it to see how I get on ,will keep you posted .
By sarah H.
Response from Culiau Store· Feb 20, 2025
Hi Sarah, Thank you for your review and for giving us the opportunity to make things right. We're delighted that our communication has improved and that you've received the Customizer without any issues or delay. We value your feedback and are here to ensure you have a positive experience with our product. Let us know if there's anything else we can do to assist you, we're always here to help! Warmly, The Resparked by Culiau Team ✨ “Ignite your creativity” ✨
It has a lot more torque than the typical Chinese 'polisher' pen in the identical form factor. They also included a micro edged bit, which got me looking for similar bits, and they are excellent (the diamond coated bits are almost useless). Still, for 3-10 times the price, you'd expect something special. However, it died 2 years after purchase, even though I used it only occasionally, less than 20 hours I'd estimate. It won't charge, and it shuts off due to thermal overload after 5 seconds. Never again; I'm sticking with my mains-powered Foredom. ""EDIT"" Culiau did reach out to me through Trustpilot, to confirm I was an actual customer. I am. But since I responded with the requested additional information, I will also note that I have found several reports of similar sudden failures with the Culiau customizer, with no resolution. **EDIT 2** Culiau reached out to me to offer a replacement, which they duly sent. The replacement added a nice cap on the business end, and additional instructions in the package. I asked for clarification whether the warranty has been extended or quality issues have been addressed, but received no information on those issues. At their request, I am updating my review to include their followup.
By David
Response from Culiau Store· Feb 2, 2025
Hi David, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered. This is not the kind of service we want for our customers and we are here to make it right and ensure that you are satisfied with your purchase. We’ve sent an information request to help us solve this issue as quickly as possible for you.
I tryed to talk to the company about the way my pen is not working and all you did was for me to send a video to tell what's wrong. You should make a link that a customers can send there problem in.. I tried to do that and you can only sent a very small clip. As of that my pen is not fixed or replaced. Ticket# 74331.
By Allan S.
Response from Culiau Store· Aug 21, 2024
Hi Allan, I’m really sorry to hear about the trouble you’ve had with your pen and the video submission process. Thank you for your feedback! We’ll be sending you an email with another solution to help resolve this issue. Please keep an eye on your inbox!
I really enjoy using the pen and it does a good job for random arts however the battery only lasts about half an hour
By Matt C.
Response from Culiau Store· Aug 15, 2023
Hello Matt, Thank you for sharing your feedback with us. We're glad to hear that you're enjoying the pen and finding it useful for your artistic projects. We understand that battery life is an important aspect of your experience, and we appreciate your input on this. The battery life can vary depending on usage, but we are continuously working to improve and optimize it. If you have any specific suggestions or if you encounter any other issues, please feel free to reach out to our customer support team. We're here to assist you and ensure you have a great experience with our product. Thank you for your support!
The delivery was complicated. Otherwise good
By Eva L.
Response from Culiau Store· Aug 15, 2023
Hi Eva! We apologize for any complications you experienced with the delivery. We're glad to hear that overall, you had a positive experience. If you have any feedback on how we can improve our delivery process in the future, please don't hesitate to share. Your input helps us enhance our service. Thank you for your support!
I really enjoyed the customizer for the time it worked. I bought two, one for myself and one as a gift. After a few months mine started needing to be charged after about 1/2 hours of use, then stopped working even with full charge unless I hold the button down constantly. Even with that if it goes in the wrong position it just stops and I have to set it back on the charger and start over. I really enjoyed while it worked and found it extremely useful, however now it is more trouble to use it than any time-saving or convenience it still maintains.
By Bob
Response from Culiau Store· Aug 15, 2023
Hello Bob, Thank you for sharing your experience with the Customizer. We're glad to hear that you found it enjoyable and useful during the time it worked. We understand how frustrating it can be when a product doesn't meet your expectations in the long run, and we apologize for any inconvenience this has caused. Battery performance is a key aspect of our product, and we're continuously working to enhance it. Your feedback is invaluable to us, and we're committed to addressing issues like the one you've described. Please know that our customer support team is available to assist you, and we would appreciate the opportunity to make things right. If you would like to discuss this further or explore potential solutions, please don't hesitate to reach out to our customer support. We value your feedback and are here to ensure you have a positive experience with our product.
Disappointed. I have watched alot of the you tube and had high hope that these tools would be perfect for the areas my laser engraver can't reach. Have played a little trying a couple of the tools out but just can't get the results i was expecting. I love the portability and wondered if i should have ordered different tools, but actually think this isn't the right tool for me.
By sue M.
Response from Culiau Store· Aug 15, 2023
Hello Sue, We appreciate your feedback and we're sorry to hear that the Customizer didn't meet your expectations. One crucial factor in achieving the desired results is using the correct bit for the material you're working with. We offer a comprehensive Bit Guide that provides recommendations for different materials and engraving techniques. It's possible that trying different bits might yield the outcomes you're looking for. We're always here to help and provide guidance, so if you have any questions or would like assistance in selecting the right bits for your projects, please don't hesitate to reach out. We want to ensure that you have a positive experience with our tool and achieve the results you envision. Thank you for giving the Customizer a try! Best regards.
