CUDDLYReviews of cuddly.com

Response from CUDDLY· Jan 3, 2024

Hello Connie, thanks so much for your feedback! I've gone ahead and removed you from all of our mailing lists. We highly respect your inbox, as such we've provided an easy way for you to control your email subscriptions from your donor profile, you can also click the "unsubscribe" link at the bottom of any of our emails. Additionally, our friendly support team is always ready to help you at [email protected]. We sincerely appreciate your support!

Response from CUDDLY· Dec 12, 2023

Hi Doug, thanks for your feedback! First, allow me to express CUDDLY's sincere thanks for donating and helping us save more animals. At CUDDLY we try our best to ensure that your email inbox is respected. To that end, in your donor profile at CUDDLY.com, you can easily manage your email subscriptions. We also have convenient unsubscribe links on all of our outreach emails. Additionally, our helpful support staff is also available at [email protected] to assist you with unsubscribing, if needed. We'll go ahead and unsubscribe you now to make sure you don't receive further outreach emails from us.

Response from CUDDLY· Sep 13, 2023

Hello, thanks for your honest review. We hear you and we take your feedback seriously. CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers these organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. In regard to the wishlist items in our catalog, our objective is to support animal welfare organizations by helping to provide what they need to help the animals under their care. CUDDLY works hard to maintain competitive pricing and we do everything we can to keep costs low such as working with pet brands and bringing supplies directly into our warehouse. Any and all donations go towards making a positive difference in the animal’s road to recovery and are greatly appreciated. It is important to note that we strive to keep our platform free for animal welfare groups, as such, a reason for why our products may seem higher priced is because we include the cost of shipping, handling fees, and sales tax. In addition, all wishlist items & donations are tax deductible for donors which is explained in further detail on our FAQ page. Being for-profit, for-good allows us to offer many additional opportunities to our partners such as being able to fundraise for transport vehicles, paid television advertising, and promotional spots on social media. We also provide an email marketing tool that helps to easily send emails at the most optimal times in order to reach their campaign goals. These are all tools that would otherwise be unavailable or inaccessible for many of our partners. We hope this response helps provide you with transparency on CUDDLY. We thank you so much for any and all critiques, as we are always working to improve our business. If you ever have any further questions, you can contact our customer service team at [email protected] or (562) 430 8191.

Response from CUDDLY· May 16, 2023

Hello Frank, Thank you for taking the time to leave a review with CUDDLY. We apologize if you experienced difficulties while you were trying to make a donation. Your donations are greatly appreciated, and while we hope you don’t experience problems in the future, if you do, our Donor Success Team will be more than happy to assist you to ensure you have a seamless experience. Please let us know if there is anything else we can do to help improve your CUDDLY experience.