CubeSmart Self StorageReviews of cubesmart.com

Norrell,Divana,Gigi, Clyde for all very helpful at this location. i have to do is for this coming wednesday.the guy I'm doing the work for cancelled it because of the rain.location they go above and beyond to help people needs

I am renting there and they stole equipment and was really bad service.

Ripoff artist. Low price first few months. After a few months they raise the prices drastically! Dishonest company. Offered first month free or $10 discount per month for one year. I chose discounted rate for 12 months. Well after four months they notified me the discount was discontinued and they raised my monthly rate by $20. Very unethical. Run from cubeSmart. They are crooks.

I rented an indoor temperature controlled unit for my belongings. Upon renting I also had to buy their required insurance. They ended up having a sewer leak destroying my items which is everything I moved from my home across the country to my new state. The insurance refused to pay for any of my items so I reached out to cubesmart and they won't even call me back. Do not use! Horrible customer service and the insurance is a scam.

Beware of their advertised rates!!! They will honor them for a few months and then will start a string of continuous and unannounced hikes. At the Cubesmart 6730 in Aurora, CO they have an advertised rate of $139.00 for a 10’x20’. Well they had me paying $258.00 for that same unit. And they will not honor their advertised rate to regular renters; that is only for new customers. And as soon as three months pass, they’ll start a sustained string of unannounced increases. Their argument is that every 30 days you start a new lease contract, so they can hike if they want to. And unfortunately, they always want to. And apprently this is a companywide policy, as I complained with the District Manager and got the same response. She has the nerve to tell me that I should have read the fine print. I had to endure this situation of continued rate increases because of personal health reasons, but fortunately I have made arrangements to stop this abuse. You have been warned!!!

Rented a storage unit on the third month in they raised my rates. Called and asked how much it cost to rent the same size unit I had it was the rate paid for the first three months. So they lure you in and change the rate thinking you wont move. After I wrote a review they called me 4 times in 8hrs and sent and email saying it is common practice and they wont change the increased rate. Exstrotionist

Just want to say you have the best employee, Bayyinah Grosss at 1200 Upshur St NW Washington DC

Just wanted to give a BIG THUMBS UP to the ladies at the new Moncks Conner store in SC. I have only met three but all seem very courteous and professional in their work. They have been very helpful in the moving transaction from Charleston to Moncks Corner. It is refreshing to see that at least some people and company's still try to put there customers first and believe in true southern hospitality. They was truly helpful and made me and my mother feel more like friends than just another $ walking through there door (that they open and greet us at every time we go there).