Classic Bait and Switch
Please limit any purchases to small crystals only. Saw a beautiful crystal cluster priced for over $500 that looked extraordinary. Reminded me of the crystals you find in Asheville shops—simply gorgeous. The photograph showed a translucent cluster of light violet/almost periwinkle colored stones. So I splurged. What a mistake. The crystal cluster is below average at best. Think dull, amethyst chunks. I have the 2 photos side by side—what they advertised versus what I got—and it really is ridiculous. Buyer beware. P.s. My photo was taken in natural light. Sunlight is literally streaming in the window. There is something off with this company.
By Truth
Response from crystals.com· Sep 11, 2023
Hello Kim We take negative reviews seriously as we are a small business who are very passionate about finding the most top quality crystals and minerals for our customers. We spend a lot of time and effort into photographing each stone from many angles to reflect exactly what you receive. The photo was in natural light like I explained, you sent me a photo in a dark setting which made the stone look slightly different, but not much.. We have thousands of happy customers who are thrilled with their expensive purchases from us, I am sorry that was not the case here. I have offered to correct this for you, it's disappointing to find a 1 star review here for this. Hopefully can make this right for you