Cruise.comReviews of cruise.com

I joined a dinner and show tour, expecting a memorable evening of food and entertainment. Unfortunately, the experience was dismal. The dinner was subpar, with bland and poorly prepared dishes that did not reflect the advertised "gourmet" quality. The show was lackluster and did not live up to the hype. The venue was cramped, and the service was inattentive. The combination of mediocre food and uninspired entertainment made this tour a disappointing and regrettable choice.

Cruise.com never refunded our Insurance, for a cruise which the HAL cruise line cancelled. Still 6 months later, nothing. Several months ago when I was trying to resolve this, Cruise.com does not even answer the phone. And after an hour or two if you successfully wait through the on-hold queue, you are disconnected and never get to speak to a human. To this day, we have HAL, Cruise.com, and an insurance company all pointing fingers and wanting to keep our money for a cruise which THEY canceled, and we never got to go on. Bad form.

Total horrible experience. Couldn't get calls back, supervisor was rude. Cruise line was unable to help me with problems due to them. Will book direct with cruise lines etc in the future

Do not book anything with this company. They want to cheat or steals your money.. cruise was cancelled but say I am not entitled to a full refund as previously stated. I will have to get a lawyer involved with this. Spent 5800.00 for cruise and I expect to get my full refund. Carnival cruise line should not associated with such poor representation. I paid in full with good faith only to be cheated.

I recently booked two cruises, back-to-back, for October of this year. We are experienced cruisers but had never used Cruise.com before. Choosing this company due to the OBC offered, I found the booking process to be easy enough, with our reservations showing up on the cruise line's website shortly after the cruise.com transaction (a very good sign!). I had a question about the cruise line's own perks and spoke with a Cruise.com rep (after waiting 40 minutes on hold)...who hung up on me while she was supposedly contacting the cruise line for info. I then emailed the question to customer service and received a response the next day. I ended up calling this person, who turned out to be in the promotions dept, and found her to be very helpful and friendly. A few days later, I needed assistance with a flight issue and tried calling again, using their "we'll call you back when an agent becomes available" system...no return call received. So I emailed again, with a detailed explanation of my problem....no return email this time (it's been over a week). I'm currently sitting here waiting for another call back, after waiting on the line for half an hour. Obviously, this is NOT the company to book through if you need customer service. The staff seem nice enough when you finally do connect, but it's not worth the aggravation. I won't use them again.

Sorry to write one more bad review. I recommend to avoid this company! We're selected and paid for cabin with good view. 3 month later cruise.com /MSC replaced it for worst one in same category without notice. The company also not helped to buy shuttle from/to ship. We've called cruise.com from the ship and they said that all rooms are sold out and there is nothing to do with that.

False Advertising - They advertise a deal for a cruise on Kayak.com, when you click on it the correct price still shows up, when you try to book it it says no longer available and the price shoots up $200 per person. It's been like this for 2 days. Get it together.

On March 3, 2018 I booked a cruise to Mexico. I received a confirmation email. I have received SEVERAL emails since that date telling me that my entire balance, INCLUDING the deposit of $300, was due 8/19/18. Yesterday was 8/9 and they sent me a cancellation notice stating I never paid my deposit. What? "Oh, you must have missed the line in the original email that states that the deposit is due 10 days before the final payment". Um, yeah...I did miss that, because EVERY SINGLE EMAIL since then has stated that the ENTIRE amount INCLUDING the deposit is due 8/19. "Um, I have the money, can you run my card again?" "Well, I'll have to get manager approval. Please hold". 10 minutes later...."Ok ma'am, we will extend your payment to tomorrow". Gee, thanks. LIke I said, I have the money...that is not the issue. The issue isn't even that the fine print says the deposit is due early. IT IS THE FACT THAT EVERY SINGLE EMAIL AFTER THE BOOKING said the ENTIRE AMOUNT INCLUDING THE DEPOSIT was due 8/19. This is my first, and probably last, time booking with Cruises.com just because I spent 30 minutes total dealing with a problem before the deadline even passed.