CruCon Cruise OutletReviews of crucon.com

CRUCON customer service is non existent. They are open Monday to Friday 8 AM to 5 PM Eastern Time. VERY slow answering any inquiries.

Terrible customer service since Covid. Days to get hold of somebody to address changes in cruise schedule. Someone calls you and if you miss them then play phone tag!! They give you a general number to call them back (give me your extension!!!). Do not use!!

CruCon Cruise Outlet has absolutely horrible customer service. They neither answer their phones, nor respond promptly to emails. The only time I received a response within their "3-5 business days" was when I needed to update my credit card to cover the cost of a reservation I made prior to COVID (lift and shifted). One example of their poor customer service...Regarding a refund for a cruise line cancelled sailing, I emailed twice and called twice in about a 60 day period and never got any response from CruCon. I finally called the cruise line to try to get a refund. The cruise line, RCCL, said they could not help me because I booked through a travel agent. I explained the situation. RCCL called CruCon. Still no response from CruCon. After waiting another 3-5 business days for CruCon's response (that never came), I called my credit card company to reverse the charges. CruCon had just posted my refund that day. This process started on 06/06/2021, and ended on 08/29/2021. I have two other personal examples of their lack of customer service, but you get the picture. I have no plans to book with CruCon in the future. There are other cruise outlet travel agencies with fine customer service, like Vacation to Go and Cruise.com.

Beyond bad, thought they were out of business, absolutely no customer service and horrible website.

Booking cruises with this agency is one of the worst decisions I have made. I am an avid traveler and cruiser and have cruised for more years than I want to admit. If you don't mind leaving a message (I have been unable to call and get someone) and having them get back to you in ? to 5 days as stated by their recorded message great for you. As most travelers know prices are time sensitive, rooms are time sensitive, and answers to questions are time sensitive. By the time they get back to you in five days or ? your room will be gone and the likely hood of a price change for more will have occurred. Check out BBB.org for all the negative reviews there as well. I would never recommend this agency and the $50.00 onboard depending on price isn't worth the lack of service and help when you need it. Go elsewhere!