Would never order from this company again
I'm pretty sure my order was either forgotten about or misplaced. I ordered a pair of custom socks on Dec 8th (was well within time to receive for xmas) and no status changes until I emailed them 9-10 days later wondering what was happening with the order. No one could seem to tell me what happened or where my order was exactly. They gave me a tracking number that didn't work until the 22nd which told me my order wouldn't be delivered until the 30th. I would have appreciated better communication on delivery/production and would have also paid for expedited shipping if I had been given that option. Additionally, they added some "Checkout +" for an additional $3 automatically to my order that I would not have chosen. My experience with their support team was not great, they seemed to have very little information and were not helpful at all. Their response was to offer a 20% discount (less of a discount than what they offered for filling out a feedback survey) on a future purchase. I wish I had never purchased from this company.
By Heather B.
Response from Crown & Paw· Feb 5, 2026
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the delay, the lack of clear production and delivery updates, and the disappointment you felt with the support you received especially when the order was intended to arrive before Christmas. We understand how upsetting this must have been. We also appreciate you bringing up the Checkout+ item. We’d like to clarify that this is an optional shipping protection service that can be removed during checkout before placing the order. We understand that it may not have been clear, and we’re sorry for any confusion this caused. Your feedback helps us identify where the checkout experience can be improved to make this more transparent. We regret that communication around your order did not meet expectations and that expedited shipping was not clearly presented as an option at the time. Your comments have been shared with our team so we can improve both our order updates and customer support experience. While we’re sorry this purchase didn’t meet your expectations, we truly appreciate you taking the time to provide detailed feedback, as it helps us continue to improve our processes and service.