CrowdologyReviews of crowdology.com

Great surveys, they have a team whom are always willing to help. I look forward to future surveys.

Issue has been Resolved... response for weeks despite several messages and raised ticket for not receiving my gift card. Worst customer services I have ever experienced. Avoid this survey site at any cost as you'll be wasting hours of your time for nothing. That's like robbery of your time.

My review 1) Customer Service 2) Surveys 3) Payout vrs length of time 4) Payout 1) Customer |Service - well it's like everyone has said already - there is non! I've submitted 5 complaints so far - got 5 auto replies NON of which even mention the issue and have ZERO success is sorting any of the issues. ( just a side note - I have an award as the BEST customer service agent in a contact centre out of about 180k people.. so I kinda know what is and isn't good CS). 2) Surveys: I have seen and taken part in worse – much worse – but some of them do glitch, and as above, there is nothing you can really do about any of them because no one will get back to you. Just one added note – most folks tend to have free time at weekends – well you ain’t doing surveys then. For some unknown reason this site closes at weekend – I’m not sure I have had a SINGLE survey come through on a Saturday or Sunday – which is REALLY frustrating. 3) Payout vrs length of time: So compared to other survey sites I would have to put this lot right up at the top. I’ve managed to make around £40 off this site, which is more than any other site in the same time. 4) Payments – ok so this is a BIG ONE: I chose to use Paypal as my payment method but NO WHERE on the instructions does it tell you that your Crowdology email has to be the same as your Paypal one! It’s not hard to add an email to your paypal, takes 2 mins, but they should make it clearer. Now as for payments – have to say this has been as quick and simple as any other site, if not one of the best. Overall – out of the 5 sites I use i would put this lot number 2, only BS beats this lot.

Nice for you to

This is a total scam. They pay you tiny amounts to suck you in then they wait until you almost finish a survey before screening you out saying you don't qualify. They will no doubt still be paid but you wont. Make sure you don't email support to ask a question or raise a concern. Your pending payments then change to failed and they block you from even logging in. The companies who are paying them to rip people off should be made aware of this.

I have tried contacting them and they say do a screen shot of my account. Still no reply just an email with a ticket number. Given a few days after the complaint I was given help and the arrears was put on my account.

I only started using this service recently but it is incredibly frustrating and lots of issues already. Firstly, I have responded to surveys before and got 2/3 of the way through, when suddenly I get sent to the "Sorry, you don't qualify for this survey" page so I'm never credited for that time. Secondly, I logged in today and my account balance has been wiped to 0. Looking at other reviews this appears to be a monthly or weekly occurrence - incredibly worrying for a tech based company that they can't even get their own IT functioning! Third, I am currently not able to complete any surveys. I get sent to a page saying either my account was flagged for inappropriate responses or I'm out of area, or have already completed. None of this applies so I assume again, the websites and surveys are glitching. Lastly, I'll be sent surveys to do and then when I click on them, instantly told I don't qualify. I get multiple emails a day so my inbox is being filled up unnecessarily. I tried to edit my profile to receive more relevant ones but the website won't even let me do that. Contacted Customer Support and got a ticket but it was never answered. So overall I cannot recommend Crowdology. Glitchy website that frequently breaks, frustrating survey experiences, rewards disappearing, poor / non-existent customer service. Edit (August 2023): As soon as I posted a review, someone from Crowdology responded asking me to get in touch, despite my initial ticket being unanswered for weeks. As far as I can see, Crowdology will only care about customer service if they think it's affecting their ratings. I was able to talk through the issue with Caroline re being stuck in a Validation loop and my account, and the rewards earned so far, were restored. For that reason I have upped my rating. However, the other issues are still persistent - my profile is mostly completed now and still I am being sent surveys that I almost instantly don't qualify for. I am also still completing surveys up to at least the halfway point (which might be 5-10 minutes of my time) and THEN I am told I don't qualify. Why am I not rewarded for that time?? So my rating has improved but I still don't really recommend this site.

Terrible. Take your time for no reward and completely unhelpful. I have been a member for over a decade, at "Diamond level" they state "does not take into account human error, mistakes". They can delete all your rewards because of a typo. All my time over a decade wasted. Rewards - gone. HAS NOT BEEN RESOLVED!! This is absolute rubbish, __________________ FROM CROWDOLOGY... "I have checked your account today and unfortunately your account has been flagged by the 3rd Party quality team. The 3rd party quality and control team, will compare survey answers to profile data and if there are discrepancies, they will flag the account to be suspended. This is all data driven, and unfortunately leaves little room for human error. For example, you might accidentally tick the incorrect gender or age group, and this would flag the account. But I’m pleased to say, in most cases with a little bit of human input we can override the system. I have asked for the suspension to be reviewed urgently. I’ll get back to you ASAP, it will probably be a few days. If you have any questions, please reply to this email and not create another ticket. All the best, your support team @ CROWDOLOGY" This shows how dishonest they are. They string you along and have also been hounding me (Along with Trustpilot) pretty much non stop. They have not done any of what they said in the above message. Additional info... apparently they do this a lot.... ____________________________ A quick search showed up lots of similar complaints. "Banned from Crowdology!" Just to update... I recently couldn't log onto my Crowdology site. I use it rarely but went to check my balance after completing a survey a few weeks before. However, I couldn't get into my account. So I sent an email and received this reply: This account has been blocked by our systems. You have been banned from participating further in Crowdology due to a breach of our Terms of Use and the Cint Panel Terms, Cint Panel Terms: Crowdology Terms of Use: Kind regards Crowdology" __________________ householdmoneysaving.com My very last word on this subject. Good riddance.