Crossrope Jump RopesReviews of crossrope.com

Order was prematurely completed after I entered a $30 discount code—without even adding it! Had NOT intended to complete the order yet. Would probably have deleted the larger mat with the $40 shipping charge before completing the order. Customers should not have to get that far into the checkout process to enter a discount code in the first place, but then to force completion when entered is inexcusable—let alone doing so without crediting it!

I bought Crossrope AMP specifically for one thing: accurate jump counting via the sensor in the handle. That is the only reason AMP costs significantly more than Crossrope's own non-AMP ropes. After 2 years and 7 months of normal use (activated February 6, 2024), the handles suddenly stopped counting on September 16, 2026. Support first told me memberships are "typically valid for one year", which doesn't even match my own account history. Then they confirmed that without a paid membership (~€60/year), the AMP handles simply don't work with the app. No basic counting, no simple intervals. I don't use leaderboards, challenges, lessons or training programs. I only need Free Jump and a basic 60/15 interval timer. The handles connect to my phone via Bluetooth, and counting rotations doesn't require any server-side service. Support didn't explain any technical reason. They only said the handles are "designed to work as part of the connected app experience", in other words, a business decision. Compare this with other connected devices: Theragun Pro Plus connects via Bluetooth and its app comes free with the device, with no restrictions on basic functions. Everjump, a cheaper smart rope I used before, also comes with a free app. That is the fair model: the hardware's core function is free, and premium content like challenges, leaderboards and 12-week programs is paid. Crossrope chose a different model: you pay a premium for the hardware, and then pay again every year just to use what you already paid for. For me, that turns a €200+ rope into an expensive regular rope unless I pay a subscription I don't need. I'm selling mine. If you only want accurate jump counting, look elsewhere or be prepared to pay a subscription for the whole life of the product.

Ordered some crossropes and they got lost in the mail. They have little to no customer service. I tried contacting them and the only way was via email. They just kept saying wait, wait longer, wait even longer. Only when I filed a complaint with my credit card did they reply. Even then it was, wait more. This is by far the worst company ever. I would rather smoke a turd in hades than order from them again. As of this review, it has been weeks since ordering and the ropes still aren’t here.

I bought this rope based on a recommendation from the WodPrep team, where I also purchased a yearly subscription to learn Double Unders. Before ordering, I provided all my details, including my height and current rope size, and was explicitly told that size M would be the right fit. That advice turned out to be completely wrong. After using the rope for a while, I struggled when doing DU, and it’s practically unusable for double unders because it’s clearly too short. My WodPrep coach later confirmed that I should be using a larger size, which only highlights how poor the original recommendation was. This role is not resizeable. It’s extremely frustrating because I went out of my way to ask for guidance before buying, and instead of getting proper support, I ended up wasting money and now have to purchase another rope. This could have easily been avoided with competent advice. Order number: #914814

My husband's birthday is coming up and I saw he was researching skipping ropes on this website. I tried a dozen times over several days to order a skipping rope, but the website was having issues, so I left my details with the chatbot and expected an email the next day. Instead I got bombarded with sales emails and promo emails. NO REPLY to my issue. Then after another few failed attempts to add the rope to my cart and pay ( it never allowed me to add the rope) I found an email address for customer support. After some back and forth with Jenny , explaining the issues at length and how I tried to purchase this over several days , I was asked for screen shots and provide a detailed break down of issues. I spent my work lunch break screen shotting and summarising the issues for them. They have little to no interest in retaining or generating new business. No discount offered, no good will etc. I didnt buy the rope in the end as they dont deserve the 175 euro. Theyve gone bust in Australia according to google, with this attitude its not long till it happens worldwide. STEER CLEAR.

The rope itself is amazing. Its just ridiculous that you can't use the app and free jump without having to pay a subscription. Something about milking a cow(customers)?

Don't buy their AMP handles (Bluetooth ones) - it's completely a SCAM. You have to pay a yearly subscription for their app (which costs the same as the handles themselves) and you cannot return these handles. Also, their app doesn't work if you don't want to share your location, it's just a SCAM + that stole your private data. You still can buy regular ones, but do you want to with that approach to their clients? It's up to you.

That's a joke. I've been buying like all of us stuff of the internet for the last 25 years, that's the first time I come across such a useless portal. For 2 days now I've been trying to buy the get lean set and it just doesn't let me complete the check out process. I live in UK. I've tried every different browser,, nothing. Absolutely useless portal.