Cross Country MoversReviews of crosscountrymovers.com

They appear to sub contract as we paid Cross Country, Quick Movers, and Supreme Van Lines. Quick Movers loaded every thing telling us would be stored in Chicago and loaded on another truck. Our belongings were delivered by Supreme Van Lines. The final payment was required to be cash or Postal Money Order. The pick up crew (Quick Movers)did minor damage to the house. A screen was destroyed which made no sense. Supreme Van Lines made the delivery. They had a large amount of tape and cardboard, which they said was my trash. Next they wanted tip, they said they would take care of the waste. I did tip them. They left the trash behind. Dishonest dealing. Damage was done the this house also. Damage was done to furniture.

This review is for Cross Country Movers DOT # 2552260. Many companies use the same name, so I wanted to be clear. We spoke to (a sales agent whose name was removed due to TrustPilot's conditions not to mention names) who at the beginning of the process seemed nice--until 3 days before delivery, HE told us that they would not deliver any of our stuff until we paid over $800 more. Then ghosted us. After being promised on the phone we'd have clear communication within 24 hours, Matthew refused to then answer our calls, only emailing us that we needed to pay or the things would not be delivered. (They claimed according to Google maps they needed a smaller shuttle truck to deliver into our driveway, even though we have pictures of freight trucks in our driveway with no issue. They also had our address MONTHS before delivery and offered a binding agreement quote, so if they thought this was an issue, could have easily let us know ahead of time.) Wanting to get our stuff back quickly, we paid the hostage fee. The driver and team who unloaded clearly stated they were contractors, though through the sales process, we were told that all the staff would be professionals working directly for Cross Country Movers, which was obviously not the case when they arrived. They banged things up, several boxes had broken items, and one box never arrived. We have filed complaints and are looking into legal remedies. I will update if we have any resolution from the company, which based on their prior communication or lack therof, I am skeptical. UPDATE: After filing with the BBB, the company has refunded an amount that effectively covered the additional cost of the shuttle.