Good furniture...except when it isn't.
In August of 2021, at the height of Covid related supply chain issues, we purchased just over $12,000.00 of C.R. Laine furniture; a couch, four chairs, and an ottoman. We did not receive delivery until Summer of 2022. One chair had to be repaired by a local craftsman because a joint in the frame had not been glued (poor quality control?). Two of the chairs arrived with the wrong upholstery and had to be returned to the factory. This took another eight weeks. We finally received the chairs with the correct upholstery in October of 2022. These chairs were $1,620.00 apiece. In December of 2025, we noticed that one of the seams had a large gap where the fabric was actually shredding. On closer inspection, it is clear that the seams on both chairs are starting to pull apart at the same location. We contacted the company and they said they acknowledge the defect, but would not deal with us directly wanting us, instead, to go through the retailer where we purchased the furniture. After more than three months of going back and forth (I could write a short book about this fiasco), the company agreed to cover the cost of material and labor to repair the defective chairs, but demanded we pay the freight both ways. Interestingly, the upholstery material has been discontinued. We feel that spending another several hundred dollars on already expensive, but defective chairs does not seem reasonable. From the beginning, C.R. Laine has expressed no interest in the possible cause of the defect. They even stated that this is a very popular style and they have never had a similar issue, which to me would be all the more reason to wonder why these particular two chairs failed. Instead, their concern seems to be how to get out of this for the least expense.
By Curtis W.