CrewcarwashReviews of crewcarwash.com

I had been a Crew Carwash customer, but my experience with a vehicle damage claim was extremely disappointing. On 08/21/2026, immediately after using the wash, I drove less than one minute to the supermarket next door. When I opened and closed the passenger door, I noticed a rattling noise coming from the passenger-side mirror. I then found that the mirror glass was no longer properly secured because an internal retaining clip/bracket had come loose. I reported the issue, provided photos and additional information, and Crew reviewed the surveillance footage. They denied responsibility because the exterior mirror housing remained in its normal position and the wash equipment appeared to be operating normally. However, the damage I reported was internal. Crew later acknowledged in writing that their surveillance footage could not show the condition of the internal retaining component before or after the wash. After I posted a Google review, Crew publicly stated that they hoped to “work towards a resolution” and asked me to contact Customer Service. I did exactly that, but no resolution was offered and I was simply told that their previous decision remained unchanged. The genuine Mercedes-Benz replacement parts alone can be substantial, depending on whether only the mirror glass/backing mechanism or the complete mirror assembly needs replacement, before diagnosis, labour and taxes. I have cancelled my membership and have taken further formal steps, including filing a complaint with the Better Business Bureau, while I continue to pursue an appropriate resolution. Based on my experience, I cannot recommend Crew Carwash.

Just got home from Crew Carwash and realized that the frame and European plate has been torn off of the front. I’m not going to bother turning in a claim as my grandson had his Tesla rear ended there and they denied his claim. Would imagine they never pay claims!

This morning at this location, 1501 E 86th St Indianapolis, IN 46240 The girl that is supposed to direct you to let you know if you’re lined up to the track correctly, she saw I was off, I knew I was off because of how I cut the corner. She just let me drive over the track and then laughed… like the alignment I’m going to have to pay for now was funny to her. I think it should be taken out of her check for intentionally not directing me and then laughing about it, the owners should watch the video and fire her, since she doesn’t value her job, since she thought it funny.

Crew car wash damaged the hood of my car in multiple locations. The car was not damaged prior to the car wash, and they just gave me a song and dance and said pattern was not consistent with car wash damage. There was no damage before, but there was after, and prior to that , the car had been in storage for the winter. I explained that the damage had to have come from the carwash, as it is the only explanation, and damage is still fresh. Obviously, Crew car wash will not be responsible for there work, and refuses to correct there error. DO NOT USE THIS CAR WASH. IF THEY DAMAGE YOUR CAR, THEY WON'T FIX IT!!!

This past winter (early Spring) my wife went through a Crew Car Wash in our town and afterward I noticed a scratch completely around the vehicle as if something circled around her SUV against the paint. Clearly, this was damage from a car wash and Crew Car Wash is the ONLY automatic car wash she uses (she even still has the company’s sticker on windshield). After we reported to the location the damage and they took photos of the single line scratch that goes around my wife’s SUV at bumper level, we waited for their corporate response. Their corporate response was that THEY WERE NOT RESPONSIBLE FOR THE DAMAGE. When the conveyor traverses a vehicle through their car wash it is completely evident that if something was in their rotating brushes (perhaps a loose object from another vehicle having gone through prior to my wife) it would damage a vehicle exactly in the way my wife’s Subaru was scratched. We don’t go there anymore.

I took pics & videos of my Buick Encore because the last time I washed my car at 1218 N Meridian location, my car had 2 huge white & deep gash marks. I was livid. Yesterday I took pics & videos before the carwash & after pics. There were approximately 8 to 9 NEW GASH MARKS on my car from front to back & left to right of the car. I filed my report. I asked for a copy. Monica refused to make me a copy and she suggested I take a picture. This ticked me off too. I was quiet but livid. What excuse are they going to make this time? There was a very long gash mark on the driver side rear door above the door handle. Monica tried to claim it was there before & said I had a video. I played the video back to her & stopped exactly where the door handle is & no huge gash mark. I asked her to show me where? She was quiet. Even though she was very sweet & polite, I couldn't believe she tried to say it was there before! This is very poor customer service. If they block me from responding to this response, I will do a screenshot of the date of me attempting to respond. I had a company do that to me 1 time. It was 1 year later I was able to respond. This Crew Carwash has damaged equipment & need to fix it. I will be getting estimates on getting my paint job fixed on my car! They need to buy and replace the damage parts at this location!!! People in Indianapolis, Indiana DO NOT USE THE CREW CARWASH AT 1219 N MERIDIAN ST. because the paint job on your car will get damaged!!!! My beautiful car!!! Cry! Cry! Cry! :( I just shared this post to my Facebook wall & asking friends to spread the word & am also making this post public for tge entire FB Internet community to see. You know that saying... hell knoweth no fury like a woman scorned? I wear the crown!!!