Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
35 reviews
CreationofbeautycoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Creation of Beauty, we specialize in creating innovative, holistic solutions to rejuvenate lost hair. Our mission is to provide effective, natural alternatives that prioritize your well-being. Designed to fit seamlessly into your routine, our products deliver transformative results without the need for downtime, harsh treatments, or invasive procedures. Because we believe beauty should be gentle, empowering, and accessible to everyone.
Creationofbeautyco (creationofbeautyco.com) has 35 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
35 approved reviews, newest moderated first
Non-responsive "Customer Service". "Creation of Beauty" is a scam company and a total joke. Don't fall for it. Their Customer Service team must have been asleep at the wheel, because after all the headaches and turmoil I experienced with this transaction, they actually emailed me and asked that I'd leave a review.
By Suzanne G.
Company is horrible. Absolutely the worst customer service ever. I purchased an item over $200 last December. I never received it never got any compensation. Nobody responds. I would never purchase from them. They’re fake. They’re a scam and they’re the worst.
By Joann B.
They don't respond to any of my emails and there is no way to cancel my monthly subscription.
By Charlie
Response from Creationofbeautyco· Sep 21, 2025
Hi Charlie, We’re very sorry for the confusion. Whenever someone signs up for a subscription with Creation of Beauty, they automatically receive an email with a username and password to access their personal account. From there, you can log in via our website to manage your subscription — including canceling, skipping a month, changing your delivery address, or adjusting your plan at any time. Please respond with the email you used to sign up, and we’ll be happy to locate your account and help you get this resolved right away. – The Creation of Beauty Team
I’d give zero stars if possible. The product was useless. I tried to return and paid for shipping. I didn’t return the serum. they clearly stated it was not refundable so why waste the time. After asking multiple times they claim they won’t refund because the non refundable serum wasn’t included in my return. Of course they won’t return the device and won’t give a penny back. This company is a joke.
By Brenda H.
Response from Creationofbeautyco· Aug 7, 2025
We're sorry to hear you had a negative experience. However, we want to clarify that our return policy—clearly stated on our website and reiterated in our customer support emails—requires that all components of the purchase, including the free gift (in this case, the hair serum), be returned in order to qualify for a refund on special sale offers. This policy was put in place after repeated instances of abuse, where customers would keep the free item and return only the paid product. To maintain fairness for all our customers and to continue offering bundled promotions, we strictly enforce this requirement.
Update 06/17/25: I had to pay to ship the return to the warehouse in Tampa - and it took some effort to clarify what the return process was and what the address was to ship to. For these reasons - and for the disappointing quality of a clearly overpriced item (Ruby brush) - my experience with the company is mediocre overall. Jasmine from customer service handled my return and I have been refunded for my purchase. I appreciate that she got it handled. // UPDATE 06/07/25: I got a reply after this review was posted. The person in charge of return requests had been unexpectedly out and apparently there is not a back-up coverage in place. It took a round of back and forth but I was given the address of a warehouse in Tampa, FL to send the return on my own dime. I will be glad to update this review upon successful completion of the return and refund. // 06/04/25: BEWARE. Fraudulent behavior. No assistance to return the unused item. 24/7 customer support is a flat out lie. Received the Ruby bundle via delivery on 05/26/25 (order #5404) Reached out 05/31 stating the item quality is not what I expected and I’d like to return the item. Clearly well within the supposed 90 day guarantee. (It is fully unused and the serum never unwrapped.) Got an automated bounce-back reply saying I’d hear back within 24 hours. Nothing. I followed up on 06/02, 06/04 and 06/05. Nothing. Their site shows no number to call and only the same email address as the one for which they have been fully unresponsive.
By Marisa
ZERO. This company deserves ZERO STARS. The product never arrived even tracking said “delivered” with a Chinese shipping company tracking number. They told me check on post office and I went there and post office said they should have given me USPS tracking number if they really transferred the product there. Sure enough they didn’t give me one because why? IT WAS NEVER TRANSFERRED TO A USPS. Once you follow up to their customer team about that, they will ghost you and never reply. BIG SCAM!
By Gabie
I would give zero stars if I could. Ordered beginning of December, and still have not received product even though it says it shipped. Shipping stops in NY, and their customer service department literally hasn’t responded to my 6 emails that I have sent asking for updates and finally a refund. I had to go through my credit card company to file a fraud claim - hopefully get my $ back. I do not recommend buying from this company AT ALL.
By Beth R.
Shortly after ordering the product, I got an email stating that something went wrong with shipping and communication. I immediately sent an email stating that I would just like to cancel my order. No response so I continue to reach out with several emails.After two weeks I finally got an email back from them stating that they could not do that. I still have not received my product and cannot get them to return an email after multiple attempts. At this point, I’m going to contact my credit card and try to get a refund through them. I would definitely not recommend ordering this product from this company. Update as of 1/27/2025 I finally received the product and they promised to help me return it but no one will get back with me. They also asked me to remove my review and had they taken care of the problem I would have but since I didn’t remove it they won’t respond. I guess my next step is to report them to the Better Business Bureau.
By Sandi C.
