Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
14 reviews
Crazy CollectingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crazy Collecting is the industry-leading toy store that is positively changing the world of collecting! We were proudly established in early 2021 with the ultimate goal of helping out collectors worldwide! Everything is owned, managed, and operated by Tom and Kyle, aka The Ultimate Father Son Duo! Over here, #CollectorsComeFirst while eating, sleeping, and embracing the collectors' passion on a whole other level!
Crazy Collecting (crazycollecting.com) has 14 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
14 approved reviews, newest moderated first
I pre-ordered a figure in July of last year. Not only did I not receive said figure, but I have made several attempts to reach out to them with no response (besides their obvious auto response you get for e-mailing them). I also have not received a refund for my pre-order. By the way this was my first (and last) time dealing with this company. Needless to say I definitely won't be using this company again, or recommending anyone else does.
By Matthew D.
I've reached out to their company on several occasions, in an attempt to follow up on the status of my order being shipped, and heard nothing back from anyone. Totally unprofessional. Their customer service and sincerity is a fraud. Not only will I personally never use them ever again; but will also not recommend them to anyone else.
By KTJourney
Placed a pre-order in January, Hasbro site showed the figure was released 4/8/23. It's for sale all over Ebay. When I contacted them, a pat email stated a response in 24-48 hours. When I never received anything, I tried again a week later. Still nothing! I had to go through PayPal in order to receive a refund from these fraudulent sellers! Horrible experience! DO NOT TRY TO BUY FROM THIS STORE! IT SEEMS LIKE A TOTAL SCAM! It's even labeled as scam on some sites!
By Clint D.
Been waiting a year for my orders (ordered a helmet in May and then one August of 2022) I have reached out to these guys many times, they only replied once. I was told back in February that they would be receiving my Helmets in a few weeks and then they would be shipping them to me soon. Finally got a shipping notice on April 27th 2023, all they did was print a shipping label. Its been a month with no tracking. Still says waiting on package? I will never order from these guys again!
By Craig B.
I purchased G.I.Joe toys with shipping fee totally 76.97USD at crazy collecting website,but till now no shipping of goods and I receive nothing. I wrote mail to website twice but till now no reply, very bad experience I never met ever before. If you don't want to lose money you should consider again to buy at the website.
By Jing Z.
Response from Crazy Collecting· May 18, 2023
PLEASE READ ALL: We really appreciate your feedback, and thank you so much for taking the time to write a review! Making sure amazing collectors like you are satisfied with everything from start to finish is our #1 priority. I did see that between the time you placed your EPIC order and the two times you wrote to us via email was when we were recovering from the devastating Hurricane Ian back at the beginning of last October over here in Florida. We were actually unable to visit our local post office and reply to any emails due to the significant impact of the storm in our area. This is the only reason why we were, unfortunately, able to provide any assistance with your order during that time. I did go through our email conversation history, and I was thrilled to see that you were all taken care of once we got everything back online. I hope this clears up everything, and please feel free to reach out anytime. I hope you have a fantastic rest of your day! Thanks, Kyle :)
I cannot fathom why this place could ever have less than 5/5 stars. This might be the best online purchasing experience I have ever had in my entire life. Not only was Kyle the kindest emailer I've ever met, but after expressing worry over my order, he even OVERcompensated to make sure I was at ease and satisfied with my purchase. He completely obliterated and exceeded my expectations. The figures came in superb, mint condition, with triple bubble wrap, WRAPPING PAPER, STICKERS, and air-cushion packaging ALL THE WAY AROUND the inside of the box AND at the BOTTOM of the box as well. This was the most care I have ever seen. Not only this, but there was also a SIGNED LETTER from the father and son duo thanking me for my business. This will definitely be the place I look first for my figures for the best service and safest shipping. CRAAAZZYYY AMAZING AND LEGENDARYY!!!
By Kitty T.
