Craters & FreightersReviews of cratersandfreighters.com

Super crappy service. I had to move stuff from Frankfurt, Germany to Denver, Colorado. I called them before I wasted any time to make sure they can handle it. They said yes. After a bunch of information gathering spending time getting things together and giving it to them, they came back and said sorry we don’t have a shipper from Germany. Question for them if they’re reading this, are you guys idiots?

I used Craters & Freighters in Phoenix to ship a set of dishes among 12 boxes. The boxes with the dishes were clearly marked fragile. Unfortunately half of them arrived broken. While the boxes where under the responsibility of Craters & Freighters, they were repacked unprofessionally by their subcontracted DHL which led to 1/2 of the dished arriving broken at the destination. I was expecting professional care and responsibility while my boxes where under their care. When I raised the issue, I found their contract places strict limits on liability, making it difficult to recover the actual value of the items. My review is not so much about the money lost but on the principle that I trusted my personal property to a company that is now claiming no responsibility for this damage. While the staff were responsive during booking, the outcome was disappointing. I would caution others to read the fine print carefully before using their services, especially if shipping fragile items.