Crate and BarrelReviews of crateandbarrel.com

Firstly I ordered the three leaf sculptures Mango leaf on stand Bodhi leaf on stand and finally the Beech leaf on stand as I always admired them on the crate and barrel website. An offer was on with free international shipping as I live in Warwick in the United kingdom I took the offer up. When the items arrived I opened the box and there was only two items the beech leaf was missing but all three were stated on the invoice,I've sent a message via the crate and barrel website but as of this morning Sunday 10th of February I haven't received a reply. As well the Bodhi leaf on stand doesn't stand straight it bends forward a little bit which seems odd I know these are hand made in India but a bent leaf doesn't look good Thanks Marc in Warwick uk.

I felt so compelled to write this review. I have never written a bad review in my life, but because of the awful experience I have had, I felt as though you, the buyer, needed to read before purchasing from this company. I purchased a rug that cost roughly $800-900. The rug was not available at the time and so I needed to wait a few weeks to pick it up at a warehouse. After putting in my order for the rug, the company sent me an email stating that they will take half of the payment midway through the process, and the other half before I could physically pick it up. I ordered it at the 3rd to last week in November, and was told that I could pick it up Mid-December. I called Mid-December, and was told that it was back ordered until the end of December. I called again some time later (after finally reaching a customer service representative 40 mins later "due to high call volume" - also a recurring theme anytime you call) and was told that that my payment method was no longer valid even though they had charged me for half of the payment already. After confirming my payment method the customer service rep stated that she would call back that day when the payment was finalized and I could set up an appointment to receive to pick up my rug. She never called back and after trying to call 2 more times, in which I couldn't get a customer service rep for over 30 mins each, I decided to hang up and wait to HOPEFULLY hear from this company. I did not hear from them, but did see that payment went through and inversely returned to me. I called to see why my payment had been returned to me and they simply stated that the order had been back ordered until Mid-January, in which I responded to have them return my full payment because I was not dealing with it anymore. Moral of the story: do not buy from this company if you would like a smooth and easy purchase, go to the store and just pick it up, if you want to utilize crate and barrel at all.

Alternatives to Crate and Barrel exist: The Restoration company. Crate and Barrel has been sued for stealing ideas - the company is struggling with outdated technology, poor customer care and inability to fulfill promises. As a customer care employee, you are trained to bounce around customers. A customer waits for 30 minutes to reach you, then you send them to another line of 40 minutes. The holiday trick now is to mark everything processing or shipped so that customers cannot cancel within an hour. That includes the weekend. Meanwhile, there is no one processing any of that stuff. The timelines you see on the website are all lies. The plan is to have you the customer pay the money, while customer care have a different true timeline. Online you will see availability of Mid January, the true availability is March then the deceit begins. The whole point is to make it hard enough that you wait for that March or whatever date they have. Also, the chemicals used in production of their items are not regulated - from overseas. Be careful not to poison your children. Nightmare buying from them.

I registered for my wedding with Crate & Barrel. I love their products - that wasn't the problem at all. However, some of the items we didn't like on receipt and the return process was a nightmare. They make it difficult for sure, but I also found the company dishonest. Four, maybe five times, I returned an item and was told the credit would be mailed to me and it was not sent even once. Every single time I had to call weeks later to ask where the credit (issued in the form of a gift card was). Once I called they were responsive and put the card in the mail - but you shouldn't have to follow up. I think a high percentage of people just forget about it or don't have the time to sit on the phone when you are number 15 in the queue, so they don't follow up and then just lose out on the refund. Had it happened once I'd write it off as a mistake - but when it happens 4 or 5 times - its a policy and a dishonest one. I won't ever shop with them again.

To start, it hurt to even tap 1 star here. We ordered the Axis 2 piece sectional in September, were told it would be 7-9 weeks for delivery. 6 weeks in I went to check the status and found out there was now NO expected delivery date- my husband called customer service (after waiting 30 minutes)- passed along to 3 associates- found out the couch was delayed, they could not give us a reason why, but now delivery would be the end of December. As weeks went by I still could not get an accurate status online so we continued to call Crate & Barrel and to say the customer service is horrible is a massive understatement. NO ONE kmows what’s going on. Everyone gave us different info. What he upset us the most is that never once did C&B reach out to us and inform us of delays. We have had to do our own homework and ask a million questions. It turns out that when we ordered, there was a fabric issue ( we assume they didn’t even have it), and they never let us know. The delivery has now been pushed back to FEBRUARY. Again, we were told 7-9 weeks. February will be 18 weeks plus. Absolutely beyond infuriating. And every time we do speak With customer service they love to throw in that we ordered a “custom sofa”. As in, we ordered a fabric from price group 1. They have made excuses, tried to act as though we didn’t read the fine lines regarding delivery time, etc etc. I cannot believe there are not more complaints. While they make nice furniture, they are an incompetent company that you cannot count on in any capacity. We have been through the ringer. Now the holidays are coming in 2 weeks and our visiting family will have to make do with no couch. We have been “couchless” since September. Don’t trust ordering from them

Extremely poor service. I sent an e-mail to their customer service email address on 12/07 and as of today, 12/11, have still not heard back, other than an email that said they would get back. Meanwhile, calling the 800 service # is no better. Numerous calls just result in unacceptable hold/wait times. I am currently on hold 23 minutes so far. Sigh!!!!

I thought this place was top-tier... Ordered two lamps; one came broken. The online returns/exchanges service doesn't seem to have the functionality for an exchange. I was going to do a return and re-order, but they charge for shipping both ways. Called customer service; Kimberly Monroe processed my exchange. A pickup of the broken lamp was scheduled for an 8am-12pm window... a no-show. Call Customer Service and you. are. going. to. wait. Your default automatic response message can't be "Our call volume right now is higher than usual..." that just means that 1 hour wait times IS YOUR USUAL. I'll never do Crate & Barrel again. $1000 price tags, dollar store service.

I ordered some furniture almost 3 months ago and still waiting for one piece. Availability date keeps changing and they charged me money but they don't even bother keeping you informed that the delivery date so you have to call them all the time. Finally scheduled the delivery date but with the item not being in the warehouse, who knows what may happen. My advice would be to only buy what they can confirm on the spot because you will be waiting an eternity for it to arrive. sadly this will be the last furniture we buy from Crate and Barrel.