Crate and BarrelReviews of crateandbarrel.com

So they have my money interest-free for four thousand dollars worth of furniture. Delivery dates keep getting pushed back. It's unethical and a shame because I've always liked their furniture. If I receive the couch I ordered in September, it will have been nine months. It was originally August. They should disc continue selling furniture and items with a lead time greater than three months. They'll get no more business from me or my clients at this point. I'm trying to cancel my orders - 30 minutes into the call with all reps busy. I understand the shipping dilemma but they shouldn't sell items until they are in stock. DON'T BUY ANYTHING THAT'S NOT IN STOCK, AND CERTAINLY DON'T PAY FOR IT UP FRONT!!

Worst company I've ever seen in my entire life. I'm not joking. This is absolutely ridiculous giving a credit card with 2k limit when a single item like a couch or table costs way over that. Instead of proper customer service, they bounce you back from a Comenity bank to CB CSRs. I spent like 20 hours already on the phone, got charges for thousands of dollars on different cards - just because their credit card is not working. I've lost over a thousand dollars worth of bonuses because of that and nobody gives a f... After one month of fighting and waiting - you get defected items that you return back. I hope you go bankrupt

I used to recommend this store, but I have been experiencing lousy service and the worst delivery I have been seeing in Miami. I’ve trying to receive a mirror for two months, and they didn’t go into my client's home ( with elevator reserved and COI submitted). They sent a message and with you not see at the time they even go there. I’m trying to reschedule and do all the work again. But we need to wait more than two months to reschedule. Now, I’m trying to cancel this order, but I can’t do it at all. They asked me to wait for more 24hrs, System problems! OMG! I haven’t seen anything similar!!! Good products, worst customer service. I don’t recommend it anymore

Placed a $700 order; a blender, toaster, mixing bowl set, and an electric tea kettle. I received the mixing bowls as scheduled but didn't receive anything else, a few days later after checking for updates in tracking with no changes, but doesn't say delivered which is good, must be on the way still. Four days after the day it was supposed to be delivered I receive two boxes, one from C&B and the other is from CB2 (which I didn't order from there but they are affiliated so ok). In the C&B box is my toaster, in the CB2 box are four dinner plates!!! WTH. I "chat" with them which was very awkward because the only thing the rep could really say is "well the order is showing delivered", WELL ITS NOT. I said maybe the person who ordered four dinner plates received my blender and tea kettle?? He said he would email me back after he gets in contact with the warehouse. Two days later, nothing. I'm tempted to return the toaster and cancel my order that isn't delivered yet! I could've ordered everything off Amazon and had it by now! I'm not getting any customer service from C&B and don't feel I'm valued whatsoever. *update, just spoke with a rep, she placed a replacement order which she expedited. The gentleman I "chatted" with two days ago didn't place any notes or anything. So if I had not called in, nothing would've been resolved. They need customer service like Ariel, that lady who helped me today. She was very understanding and helpful.

Terrible Customer Experience! I bought an oxford dresser 8 months ago from C&B and fully paid for it at the time of purchase. Finally after 8 months, were able to book delivery (mind you that C&B didn’t even call to book delivery if I hadn’t followed up!). We were given a window of 2 hours (9-11 am) for delivery. It’s 6 pm now and after many calls (the dispatcher company didn’t even have the curtousy to call me for the delay even after I specifically asked them to). Finally called the store and they told me they can’t find the dispatcher and the delivery will have to be rescheduled!!!! We have bought many items from CB2 and C&B and only recently have been treated rudely as a customer as if we owe them something!!!! I was told the name of the dispatcher company is Riverstone. They also missed to deliver the mounting hardware for another purchase we made at CB2 and told us that we need to buy it from a hardware store ourselves!! I haven’t even seen the product to comment on the quality! If you’re planning on buying anything there during this supply chain craziness, make sure to ask who will be delivering your items before buying anything and run away if it’s Riverstone!

Just had an awful experience with crate and barrel delivering a rug. I told the sales person that I would need the team to place the rug under furniture and she said no problem. When someone else called to schedule the delivery she did not tell me that all furniture needed to be removed from the room. When the team arrived they refused to place it on the floor and drove away like little children as I was talking to the store. The store manager took refuge in pointing out that it was in the contract but was incredibly unhelpful. Awful experience all around!!!

Terrible experience. Ordered the same item twice - never received it! They just use customers money and promise to ship items that are either out of stock or non-existant. It's next to impossible to reach them by phone, had to use the chat. Will never order from them again, and can not recommend this company to anybody.

I have historically been a fan of their decor & products, but a recent negative experience will likely prevent me from ever buying their products again. Ordered the following in August 2021: Mason Dresser, 2 Mason Night Stands, and Wyatt TV stand. Delivery promised in October 2021 and was not made until December 2021. The first Delivery in December 2021, they did not even include the Mason Dresser "because it was so badly damaged" that they warehouse crew did not even load it. Nobody from C&B told me & they made no effort to reschedule delivery. I had to call and wait 2 hours on the phone to figure everything out. Additionally, one of the nightstands came broken. The nightstand was thankfully replaced in a couple of weeks. They attempted delivery of the Mason in January 2022. Unfortunately, this one came damaged as well. Replacement kept getting pushed out and I finally gave up and returned it in May 2022. You'd think for the $2,400 order, they would have better customer service and be more proactive about damaged goods. It seems that my experience is common place these days. I get all the supply chain issues, but their inability to deliver non-damaged product is the dealbreaker for me. Buy your furniture elsewhere.