Crate and BarrelReviews of crateandbarrel.com

Ordered a number of furniture items which were scheduled for delivery but never received a notification of the delivery time. When attempted to confirm with customer service, they would not change the delivery without a $35 charge and I was told I was notified by voicemail on the delivery time (which I did not receive).

Worst experience. Never used card . But recd a email that I had a late payment . Went online and saw no purchases bought and credit card showed $121 balance (with late fee). I asked fraud to tell me what item was purchased and address it was mailed to ( but couldnt provide ) because it didnt exist . Something not right here . Cancel your cards.

Don’t recommend it for bridal registry. You will get married and bear a couple of children and still won’t receive your items. Horrible! Even in store shopping is not good since items are always out of stock. I’m not sure how they are still in business.

Worst experience ever lasting three months till I canceled everything. Will never go there again. Promised store credits to apply for their credit card through Synchrony. Worst experience ever. Never got the card and got constant run-around. Either they are totally inept or it’s a sham. Never got the credits after buying product because they wouldn’t send me the actual card even though they let me charge the purchase on it. Tried to get them to send it to me more than once. Used to be a fan and now ai have nothing but contempt for them!

So disappointed in crate and barrel. Was supposed to pick up my dining room table and chairs they didn’t have the base to my table then told me to pick up next Saturday luckily because of my gut feeling did I call and check in with them again to find out whoever told me to pick it up the following Saturday was wrong and it showed I picked up the whole order I don’t have a base so then the person had to order me a whole new base and now I can’t get the base to my table till the end of the month. Some of my velvet chairs came with box indentation markings so upset they don’t even understand how expensive there stuff is to people and they don’t care they charge us a arm leg and head for it but to get us the item is a pain in the butt and a horrible experience. So sad I don’t think I’ll go back

Ordered a 16 piece dishware set. One box of 4 place settings. Quality of the finish was not acceptable. Returned the box in its entirety. Received credit for 1 (ONE) plate. Not a place setting and certainly not all four sets. One plate. Took days of customer service to work through. Still not resolved.

Ordered off of gift registry on July 13th for shower on 31st. Order did not arrive. July 20th - Per C&B was lost. They were having it reshipped. July 27th still haven't received. Contacted C&B - now they say is lost again and unavailable.

I recently had a disappointing experience with Crate and Barrel's dispatch team. When my delivery was delayed, I discovered that they had input the wrong phone number in their system, resulting in me not receiving any communication regarding my order. After contacting them for assistance, Juani Hidalgo, a member of their dispatch team, instructed me to hang up and wait for a response within 5 minutes. Unfortunately, I never received a callback, so I had to reach out to them myself. To my dismay, Juani asked me to wait an additional 30 minutes while they checked if the delivery truck could reverse and complete the delivery. Disappointingly, I did not receive any update during this time, so I called back. To my frustration, Juani answered the call and promptly hung up, completely ignoring me. Determined to resolve the issue, I called from another phone number, but Juani hung up as soon as she recognized my voice. Needless to say, this experience has left me incredibly frustrated and upset with Crate and Barrel's customer service. It's disheartening to encounter such poor communication and unprofessional behavior from their dispatch team. Regrettably, this has been the worst purchase experience I've had with Crate and Barrel. I strongly advise the company to address these customer service shortcomings and ensure a more satisfactory experience for future customers.