Craig FramesReviews of craigframes.com

BEWARE BEWARE BEWARE Do NOT order from Craig Frames. You can NOT return items and they are made cheaply and VERY EXPENSIVE for what you get. My fault for not seeing NO RETURNS. But PLEASE BEWARE

I ordered a frame online at Amazon. I wanted to return it. I submitted the return request, and it was accepted. However, I was apparently responsible for paying 104.00 for a frame I paid 86.00 for. Craig Frames said it was Amazon's Responsibility to send me a prepaid postage, but I reached out and that was NOT the case. I checked reviewed their reviews online and saw immediately where there had been many issues like mine. I called the business directly, and although they agree with me that this issue was ridiculous, they confirmed it was true. I would need to pay postage. I asked for a manager to get in touch with me, but I haven't heard back. I would suggest purchasing frames elsewhere. It was clear they had a firm worded response to these types of complaints. There was no offer to make the situation right.

Ordered a large frame. The frame itself is just okay -- a bit flimsy but not terrible. However, the acrylic cover sheet arrived with scratches (it was only covered by protective film on one side -- normally acrylic arrives with this on both sides). Contacted Craig Frames about the issue and they refused to do anything about it because I was slightly past their "30 day return window." But, I didn't want to return the frame -- I just wanted them to replace the damaged part they shipped. A good company would acknowledge their error and replace the damaged part. I'd avoid them -- there are many better (and more reputable) online frame sources.