Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
153 reviews
Crafty by NumbersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Crafty by Numbers, we're not just another paint by numbers brand; we're a gateway to an artistic journey with unparalleled quality and creativity at its core. Born out of a passion for art and a mission to make painting accessible to everyone, our brand stands as a beacon for both budding artists and seasoned creatives looking for a refined experience.
Crafty by Numbers (craftybynumbers.com) has 153 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
153 approved reviews, newest moderated first
Arrived in time, good condition. The numbering is well done and the quality is good. I bought the framed painting.
By Jeff
Response from Crafty by Numbers· Jan 12, 2026
Hi Jeff, Thank you so much for your kind feedback! We're really glad to hear your framed painting arrived on time and in great condition. It’s wonderful to know you appreciated the quality and clear numbering—we hope you enjoy every minute of the painting process! 🎨💛
This was a very disappointing experience, especially for a company that positions itself as customer-focused. This item was received as part of a Yankee Swap. I did not personally purchase it, nor did I know who did. Instead of helping resolve the issue I raised, the response I received focused primarily on identifying the original buyer rather than addressing the actual problem. Losing a potential customer because you are unwilling to drill down and help—regardless of who made the original purchase—is not how you grow a customer base, let alone a loyal one. This was a clear opportunity to demonstrate good faith, flexibility, and service. A simple response such as: “Sorry for the inconvenience. Here is the missing paint, and we’ll include a small discount on a future purchase” would have completely changed my perception of the brand. Instead, the interaction felt rigid, transactional, and dismissive. I hated this experience. It did not make me want to become a customer, recommend the company, or purchase again. Customer service should focus on solutions, not gatekeeping.
By Alexander Conil A.
Response from Crafty by Numbers· Jan 12, 2026
Hi Alexander, We’re truly sorry for the frustration and disappointment you experienced. While our policy typically requires order verification to protect customer privacy and prevent errors, we understand that your situation was unique and should have been handled with more flexibility and care. You're absolutely right—this was an opportunity for us to demonstrate good faith and support, and we regret that it didn’t feel that way to you. Your feedback is important and has been shared with our team to help us improve how we handle cases like this in the future. If you're open to it, we’d still like to make it right. Please contact us at [email protected], and we’ll do our best to resolve the issue directly. Thank you again for your honesty—it helps us grow and serve our customers better. 💛
AWFUL experience. Have not received the item. Ordered a few Christmas kits for a party on Christmas eve. Ordered them on November 21...It's December 26 and still have nothing to show. Customer service is unhelpful, they made me call THEIR shipping provider to track down my package...called 3 times and finally got told it was lost. Asked for a refund and was refused. I filed a complaint with my bank.
By chelsea
Response from Crafty by Numbers· Jan 12, 2026
Hi Chelsea, We're truly sorry for the frustration this caused, especially around the holidays. We understand how disappointing it is to not receive your order in time and to have difficulty with tracking and support. That’s never the experience we want for our customers. Please reach out to us at [email protected] with your order number so we can take another look and find the best way to resolve this for you. Your feedback is taken seriously, and we’d like the chance to make things right. 💛
Ik heb een tekening besteld voor mijn vriendin voor kerst, optijd binnen gekomen maar de doos was al helemaal beschadigd en de tekening helemaal opgekreukeld. Heel jammer
By pr
Response from Crafty by Numbers· Jan 12, 2026
Hi Pr, Bedankt voor je bericht en het delen van je ervaring. Het spijt ons enorm te horen dat het pakket beschadigd is aangekomen en dat de canvas gekreukt was. Dat is absoluut niet hoe we willen dat je een cadeau ontvangt, zeker niet rond Kerst. We willen dit graag voor je oplossen. Zou je ons een e-mail kunnen sturen op [email protected] met je bestelnummer en een foto van de beschadigde items? Dan zorgen we ervoor dat je vriendin alsnog een mooie en zorgeloze schilderervaring krijgt. Onze excuses voor het ongemak en bedankt dat je ons de kans geeft om het recht te zetten. 💛
Poor quality canvases. The first canvas I received was smooth so it was relatively easy to paint neat lines within the paint section areas. However, the last 2 canvases I received are rough and it's almost impossible to paint neatly on the lines and within the paint sections. Furthermore, the print area and the image of the painting wrap around the edges so I won't be able to hang up the pictures because the edges will look messy. Waste of money and I won't be buying again.
By Jaycee
Response from Crafty by Numbers· Dec 11, 2025
Hi Jaycee, Thanks for taking the time to share this. I’m sorry the recent canvases weren’t up to the standard you expected. The surface texture should be consistent, and you shouldn’t have to struggle to get clean lines. The wraparound print on the edges also sounds frustrating, especially if it keeps you from displaying your finished work. We want to make this right for you. If you reach out to our support team at [email protected], we can look into replacements or another solution that fits what you need. We appreciate your feedback and hope we get the chance to turn this around for you.
I got my order in time. I was glad because it’s going to be a christmas present. The picture looks fine, so many small details. I haven’t started to paint so I can’t tell much more but I’m satisfied with the purchase.
By Flóra K.
Response from Crafty by Numbers· Dec 11, 2025
Hi Flóra Kovács, 🎁 Thank you so much for your thoughtful review! We’re really glad your order arrived in time for Christmas—that’s always a relief, especially when it’s a gift! 😊 It’s great to hear that the picture looks good and you're happy with the detail. Even if you haven’t started painting yet, we’re excited for you to dive in and see it come to life. If you have any questions once you get started, feel free to reach out—we’re always here to help. Wishing you a joyful and creative holiday season! 🎨✨
I wanted to paint this Patriotic PBM myself, but I let my husband paint it. I am glad that I did because he really enjoyed doing it.
By Sue M.
Response from Crafty by Numbers· Nov 24, 2025
Hi Sue, Thank you for the lovely review. We’re glad the kit was easy to use and that your husband enjoyed painting it. We appreciate you choosing us and hope you both enjoy the final piece.
Bought this for our 14 year old son. Simple to use. It turned out beautifully. Highly recommend. Will definitely purchase again.
By Phelpsy
Response from Crafty by Numbers· Nov 24, 2025
Hi Phelpsy, Thank you for the kind words. We’re happy your son found it simple to use and that the finished piece turned out so well. We appreciate the recommendation and look forward to serving you again.
