CraftsmanReviews of craftsman.com

do not buy craftsman products. bought a trimmer 7 months ago and have used it 4 times. it is leaking oil. called customer service and was told i had to bring it to a repair shop to get evaluated. the shop does not work on this junk anymore. called back and was give 4 other dealers that are 45 minutes away. do not buy craftsman products

Trying to get replacement parts for my craftsman ratchets is impossible. I've tried all their websites. You get nothing but run around.

I purchased a craftsman trimmer! It’s awful! Completely out of balance! Made cheap! A terrible tool to use around the yard! I learned my lesson well! Never again!!!

Craftsman isn’t Craftsman any more I’m over 65 and over a lifetime with Sears craftsman bought a lot of power and hand tools . Never had a problem with defective tool that they didn’t replace . I have a craftsman hose nozzle fireman style had for 5-7 yrs metal threads turning to dust . I reached out to customer service 4 times with pictures they want a receipt . Never told to keep orig receipts on craftsman . Very dissatisfied customer terrible cust service they lost a customer.

got a 230pc set, 2 wrenches broke, each time I contact customer support they tell me they will replace them but nothing has happened. i do have pictures.

I attempted to use their web site to buy a pole saw attachment for a weed eater. The web site was useless and directed me to an instant messager help, they were useless and directed me to email, which after several emails directed me to call an actual person YES!!!. Only 1 hour of my time spent at this point. While talking to the real person they did not know what a pole saw attachment was and could not spell it asking me to spell it for them. They still did not know what it was and placed me on hold. More of my time waisted. When they came back they stated that they had one and could send it to me, but the price was the oddest amount i had ever heard of. At this point I was not sure I was actually talking to a real section of craftsman, the guy I was talking to, sounded as if he was in a call center in India. Yes the same people who call you nonstop with phone scams. And since they did not know how to spell pole saw I was at my end. I asked for the model number that was compatible with my weed eater and told them inwould buy it myself at a local store. They gave me a modle # that can't be found on their web site and is not found anywhere. What kind of company does not have a sales department with a person to talk to who actually knows the products? And for everyone i was on the official web site. I am not going to use this company again for any products.

I received a 334 piece tool set more than 5 years ago as a gift, tools break over time, and i had a couple sockets that the chrome was chipping, so i contact customer support four times. Each time support said good luck and didnt respond back. I have almost nothing but craftsman tools. If craftsman isnt going to stand behind their warranty i will not purchase anymore tools, and throw everything i have from craftsman away. Its easy to warranty from other companies but not craftsman. I am looking at another tool set if they want to stand behind their warranty.

Do yourself a favor and do not invest in Craftsman battery-operated tools. They do not stand behind their products, can randomly stop making batteries for these items and also not sell simple parts for their faulty units forcing you to buy another product. The lawnmower repairman tried to call for us to get a part and they just don’t sell parts. Instead, they rather fill landfills with their red plastic garbage. (Greed outweighs environmental consciousness, I guess.) I will never buy another Craftsman product and will be replacing all 4 of our lawn tools. We have manual tools, handheld tools and lawn tools. The loyalty stops here. I can’t believe we invested in this brand. Lesson learned.