CPAP Store USAReviews of cpapstoreusa.com

Travelling from Australia and mask failed. Stopped in quick easy and great service.

I broke my hose while in Las Vegas & Scott was super helpful with identifying & replacing the transcendent micro hose. Mahalo

While visiting Las Vegas, I realized that I left my power cord to my Air Sense 10 on the dresser at home. It was Saturday afternoon and I was panicking thinking about the sleepless nights to follow when I came upon the Las Vegas location of CPAP Store USA. I called found out they carried the power supplies and they were open! John was very helpful, found one in stock, I grabbed a cab and slept well! Crisis averted!!

Susan, with customer service has been extremely helpful and answered question after question, after even more questions. I am extremely thankful for all the information and the extensive support in helping me.

The Soclean 2 machine I purchased turns out not to be 100% compatible with my CPAP machine. They won't allow me to return it because I opened the box. The only way I was able to discover the compatability issue was to open the box and read the instructions. Catch 22! This addition to my original review is in response to The CPAP Store's rebuttal to the above review. The seller disagrees with my contention that the product is not compatible with my CPAP machine, based on the fact that with an adapter, I can use the product as a stand alone machine. I chose this product, because it can be permanently connected to the CPAP machine and set to run automatically, daily. This machine cannot do this with my particular CPAP machine. Therefore, it is not compatible for the way that I intended to use it. I asked to return it either for a refund or a product that can connect, as advertised. My request was flatly denied with no effort to help me. The support specialist mentioned that it could be used as a stand alone with an adapter. Even though I provided her with the make and model of my CPAP machine, she made no effort to assist or even tell me the specific adapter that I would need and how much it would cost. Regarding the explanation for the no return policy, there is a big difference between returning a used respiratory product and one where the box was opened to read the instructions. Who returns a product without opening the box to examine the product. In my opinion, this is a no return policy. I've never dealt with a company less responsive to the needs of its customers

Horrible! As many of the reviews said, that they charged me right away, but it’s been a month and they haven’t shipped out yet. I emailed the customer service a week ago about it not shipping the order yet, but they have not respond. Not even to say That it was out of order stock or anything, they just didn’t respond. Thankfully I didn’t spend a lot of money. I did think it was strange that I needed to only spend $40 for free shipping when most places were $49 to get the free shipping.

Bad customer service. Shopping elsewhere from now on.

I ordered a CPAP mask, it was a large mask with large pillows, I was sent a medium mask with large pillow, I made them aware of that the day I received it, they admitted their mistake, and said they would look into it, after over 12 emails, and multiple attempts to call them on their toll-free line, which goes to a plumbing company, I am assuming that they stopped communicating because they know they messed up. And they don't want to give me back my money. So I would recommend that you find somebody else to get your CPAP supplies from, because this place ain't going to be the ones that's going to treat you properly. They'll give you the wrong equipment keep your money and won't talk to you.