Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Daryl C was very helpful and pleasant. He worked with me to find the best solution!
By David D.
Response from cpap.com· Nov 15, 2021
That's great! Thanks for sharing your experience with us. We hope to hear from you again soon.
Daryl C was helpful and patient when helping me. I was a little confused with all the options for just the mask, and needed to make sure I got the right product, even though I had the previous package. Need to order the right headgear and the related cushion. Will definitely order from them again!
By Devi S.
Response from cpap.com· Nov 11, 2021
Thank you for letting us know that Daryl, provided you with helpful service! We look forward to hearing from you again soon.
Your customer service representative, Brandy, was superb. I telephoned only as an enquiry, but Brandy was so knowledgeable, so clear, so helpful that I decided to purchase the ResMed 10 immediately. She was courteous, efficient, understanding and I felt her genuine concern for my situation. I hope the machine is as excellent as Brandy!
By Lionel C.
Response from cpap.com· Nov 11, 2021
Hey Lionel, We're glad to hear that Brandy, provided you with great service! We'll be sure to share your kind words with Brandy and hope to hear from you again soon.
I just had a great experience with Daryl. I had a problem with an order I placed and he was able to resolve it with great professionalism and attitude. Very pleased
By Rich
Response from cpap.com· Nov 11, 2021
Hi Rich, Thanks for sharing your experience with us. We hope to hear from you again soon.
Brandy was very helpful in resolving my problem with my order.
By Patrick C.
Response from cpap.com· Nov 10, 2021
Hey Patrick, We're glad to hear that your concerns were resolved. Please let us know if there is anything else we can assist you with.
Ira R did a wonderful job helping me out. I was having trouble ordering online. Ira R was so patient with me. She helped the order go thru when I wasn't able to do it.
By Barbara S.
Response from cpap.com· Nov 10, 2021
Hi Barbara, That's great! We're glad to hear that you received the needed assistance. Please let us know if there is anything else we can assist you with.
I had problems with an order that went to the wrong address. Jennifer worked diligently to get a replacement sent out to me today. She had great customer service skills, was very friendly and resolved what I needed.
By F L.
Response from cpap.com· Nov 10, 2021
Hello, We are very sorry that your package was shipped to the wrong address. Thank you for letting us know that Jennifer, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Daryl was very helpful and kind . He made my experience very easy .
By Patsy C.
Response from cpap.com· Nov 10, 2021
That's awesome! Thank you for sharing your experience with us. We hope to hear from you again soon.
