Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
A great experience today correcting my ordering mistake. A great company and a pleasure to do business with.
By Huffman United Methodist C.
Response from cpap.com· Dec 9, 2021
Thanks for the kind words. We're always happy to help. Please let us know if there is anything else we can assist you with.
Fantastic customer service. Had a lot of questions on CPAP machines and Haley explained all options very clearly. Have called them multiple times and their knowledge about their products is superb. Called today about changing the settings on my CPAP machine and Haley was very informative and helpful.
By Lloyd
Response from cpap.com· Dec 9, 2021
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Ashleigh M. was very helpful today. I had an issue withy credit card being denied when it was actually charged. She said she would keep an eye on it so I would not be charged twice. I She then helped me order what would be best for my needs. She was very helpful.
By Sue
Response from cpap.com· Dec 9, 2021
Hey Sue, We're glad to hear that Ashleigh, provided you with the level of service that you deserve. Please let us know if there is anything else we can assist you with.
Great understanding of products and customer needs. Ashleigh was knowledgable and professional. It was like having a best friend in the CPAP business!
By DeniseM
Response from cpap.com· Dec 9, 2021
Hi Denise, Thank you for letting us know that Ashleigh, provided you with great service. We hope to hear from you again soon.
Our customer service agent Daryl was outstanding. We had endless headaches working with our insurance company’s CPE provider - endless headaches and no results. When we learned that we would be charged MORE for a new machine from the provider with no idea when it might arrive, we went to CPAP.com. Daryl gave us the information we needed, was patient, courteous and thorough. And we received the new machine promptly at less cost to us.
By lkemp
Response from cpap.com· Dec 9, 2021
Thank you so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Answered my questions promptly
By customer
Response from cpap.com· Dec 9, 2021
Awesome! We hope to hear from you again soon.
Discussed with Shantria (?) today and bought 20 filters. I found her quite charming and efficient. She may be underpaid.
By carl R.
Response from cpap.com· Dec 7, 2021
Hi Carl, We're glad to hear that you received great service. We'll be sure to share your kind words with Shawndria and we hope to hear from you again soon!
Great Customer Service. Encountered an issue with getting a shipping address to validate with their ordering system and one of their reps, Muzobanzi M, spend thirty minutes trying to work around the issue with the system. He didn't give up until he found a solution and provided uncommonly exceptional service.
By koofka
Response from cpap.com· Dec 7, 2021
That is wonderful! We are pleased to hear that Muzobanzi, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
