Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
I've used CPAP.com for years. I placed an order and then realized I had an error in input. I called and the rep was helpful and thorough.
By customer
Response from cpap.com· Jul 25, 2022
Hello, Thank you for sharing your experience with us. We appreciate your business and hope to hear from you again soon!
Today I contacted cpap.com. Being new to this I was woefully uneducated. I was blessed with getting Erika on the phone and she talked me through the whole order and explained the whole process. She was great. Thanks Erika for making my day.
By karen P.
Response from cpap.com· Jul 21, 2022
Hi Karen, Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
The staff could not be more helpful or more polite. They are obviously well trained and are thoroughly familiar with their equipment. It’s a pleasure doing business with them.
By Richard
Response from cpap.com· Jul 19, 2022
Hi Richard, Thanks so much for the kind words. We appreciate your business and hope to hear from you again soon!
I have used CPAP.com for many years, and in early April tried to place an order for replacement supplies as we were traveling and would be gone for 3 months. After working through the ordering process 3 times (thinking it must be user-error), I called CPAP.com for assistance, and was told they were currently unable to ship to Florida thus the reason I was unable to place my order. I was told CPAP.com and the State of Florida are in “negotiations” for CPAP.com to be able to ship to a Florida address. I tried again after our trip, and ended up calling CPAP.com again to be told they were still unable to ship to a Florida address. I was able to change my shipping address to our son’s home in Georgia, and he forwarded the replacement items to me. I realize many states are protective of their State’s Durable Medical Equipment companies, but I am SO VERY DISAPPOINTED in CPAP.com's inability to work out such a basic problem with the State of Florida! I have been unable to find a local Durable Medical Store that carries CPAP equipment - but if I do, I will “buy local” vs from the internet.
By M.Santos
Response from cpap.com· Jul 21, 2022
Hello, The great news is that we have obtained our licensure for Florida. We are currently happy to take your order via phone, or you may place your order online. If you would like someone to give you a callback to place your order, please feel free to message us your contact information. We hope to hear from you soon!
I made two mistakes when placing my order online. I immediately called their Toll-free number and was connected with a young lady named Anita. She corrected my order in just a few minutes and was so nice while doing so. Anita rocks!
By Frank B.
Response from cpap.com· Jul 12, 2022
Hi Frank, We are glad to hear that Anita, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Camyatta gave me excellent help to solve a problem with my order
By Fernando A.
Response from cpap.com· Jul 12, 2022
Hi Fernando, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I spoke to a helpful, kind and very courteous person named Crystal tonight (June 29) and got just what I needed in the way of information and advice. Crystal could not have been nicer or more helpful. And I am finally going to get better sleep and enjoy the benefits of this technology. I respect this company and the way they have organized their business and I deeply appreciate the great customer service from Crystal. Best regards, Stuart Shaw
By Stuart S.
Response from cpap.com· Jun 30, 2022
Hi Stuart, We are glad to hear that you received the great level of service you deserve. We'll be sure to share your kind words with Crystal and we hope to hear from you again soon!
Excellent service by Daryl and remarkable phone support (on a weekend!).
By Howard Huddleston M.
Response from cpap.com· Jun 30, 2022
Hey Howard, We're glad to hear that Daryl, provided you with the excellent service you deserve! Please let us know if there is anything else we can assist you with.
