Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
I had a conscientious and thoughtful conversation trying to solve an issue with my mask and machine. The experience was pleasant.
By Alan
Response from cpap.com· Mar 5, 2024
Hi! We are glad you had a pleasant experience with us and that we were able to resolve the issues with your mask and machine!
Korinne provided great customer service and made placing my order very easy. There is a large product selection and it’s a one stop shop. Thank you for another pleasant experience.
By Stephanie
Response from cpap.com· Feb 15, 2024
Hi Stephanie, Thank you for sharing your experience with us. We hope to hear from you again soon!
This review is regarding Daryl C.
By periodontshaw.ca
Response from cpap.com· Feb 16, 2024
Hi, Thank you for sharing your experience with us. We hope to hear from you again soon!
I had a great experience with 1800cpap. Prices were very good and received my new machine fast. Worked with my doctor for the prescription. Ashley was very helpful. I would buy from them again.
By Regina
Response from cpap.com· Feb 15, 2024
Hey Regina, We are pleased to hear that Ashley provided you with the needed assistance. We hope you enjoy your new machine and please let us know if there is anything else we can assist you with
I just called about a product that wasn't working as expected. I was dreading the call because I dislike returning products. And I wasn't sure of the exchange and refund policy. I spoke with this wonderful lady - Charlesie - I hope I spelled her name currently. She was incredibly patient and well versed in all the products that I had questions about. She made me feel confident that she knew what she was talking about. When I call again to reorder, I'm going to ask for Charlesie and you should as well. And just to confirm, cpap.com has a awesome return policy Matt say check this company out.
By Matt
Response from cpap.com· Feb 8, 2024
Hey Matt, I'm so glad Charlsie gave such great service! We strive to always provide excellent service! Please let us know if there is anything you can help us with in the future!
Card-to-Cloud does not work with the MyAir app. NO RETURNS allowed if you open the box, even if nothing has been touched.
By Michael K.
Response from cpap.com· Mar 12, 2024
Hi Michael! I am glad we were able to get this resolved for you! Please don't hesitate to reach back out to us with any further assistance you may need!
Jasmine from Customer Service was fantastic in helping me to facilitate order.
By James J.
Response from cpap.com· Feb 9, 2024
Hi! Thank you for your feedback, we are glad to hear Jasmine was such a help!
I ordered some product from CPAP.com. I was on holidays and used the address of the property rental agent. I was advised by Fedex that the product had been delivered 3 days previously. The rental agent said they did not recieve the product. I rang CPAP.com yesterday. They came back to me within a very short time to tell me they were shipping replacement product to me. I recieved the product today. I am in Key West. I do believe this is exceptional service. Well done CPAP.com. I have been using CPAP.com for several years and I have always found their service to be excellent
By Brendan O.
Response from cpap.com· Feb 2, 2024
Hi!, Thank you for sharing your experience with us. We hope to hear from you again soon!
