Cozy EarthReviews of cozyearth.com

Great product, HORRIBLE customer service. They refuse refunds even when shipping company shows I returned my sheet set. It’s been a month and they still refuse because USPS must have lost the item. This company gives you a prepaid return label and then takes zero accountability for the shipping company they chose.

I placed order for duvet cover, shams, and sheets. Got email confirming shipment of all items; then got one confirming delivery of all items. Packing slip listed all items as well, but sheets were missing. After an hour plus waiting for cust service rep, I heard, “Oh yeah. We’re out of stock on those.” I’ll spare the laborious details, but a month later still no sheets after they were promised a second time. Then several calls re the issue were met with impertinence from cust service dept. Sent an email and copied it to CEO. Nothing. Was promised call back from supervisor. Nothing. This is how a fly by night company fizzles quickly. Nothing keeps customers like attentive service and integrity. Cozy Earth fails miserably at this. IMO, Oprah needs to rescind her glowing recommendation. They’ve certainly lost my respect and trust.

We recently spent thousands of dollars on sheets, comforter, mattress pad, pillows, pillow cases, and all the rest. The sheets themselves look terrible. All bunched up and wrinkly all the time. They bunch up in uncomfortable ways, pill up, they are itchy and uncomfortable. Just terrible. On top of that, our comforter cover zipper broke within the first couple of weeks. Very low quality item. We requested for Cozy Earth to make it right, and they refused.

This company keeps tax as part of their refund but details it nowhere on their refund policy. Also had to chase them for 3 weeks to get an update on refund and only then they refunded the partial amount minus tax. Would never order their product knowing they false advertise their refund policy.

I purchased a bamboo duvet cover from Cozy Earth on 1/10/2024, but it's been eleven days since then, and I still haven't received it. I've tried to reach out to customer service twice, hoping to find a solution to this major delay, but both times I was dismissed and told to follow up with USPS on my own. I'm extremely frustrated that my time and money have been wasted on an order that isn't even close to arriving. This kind of treatment is unacceptable, and I expect Cozy Earth to take immediate action to rectify this situation. I paid for a product, and I deserve to know when it will arrive. If this matter isn't resolved satisfactorily, I will be returning the item as soon as it arrives.

I ordered a pair of pajamas o/a 12/30/23 for my wife’s bday on 1/4/24. Had them sent to my daughter’s AZ home since we would be there on this date. Nothing so far except two notices from USPS that package was undeliverable. I went back and checked original order and address is correct. Additionally, after reaching out 2x to the “customer service” help line…have not head a thing. Tomorrow I call AmEx and yell fraud…payment accepted but goods not delivered. They’ve left me no choice. I would advise anyone thinking about doing business with this company to stop and read this carefully and don’t. I know I won’t ever again nor will anyone in my family.

@CozyEarth - DON'T ORDER - Ordered an item on 12/3/23. Never arrived. This morning they responded & canceled the entire order. I waited 6+ weeks, had purchased the item on discount & never would have heard if I did not reach out. They refuse to offer the same discount now. #SCAM

After reading about these sheets I was excited to order them. I have 4 sets from 2 brands of bamboo sheets and I love them so much I decided I would never buy anything but bamboo despite the high cost. My others are the softest, coziest sheets ever! Sadly, Cozy Earth does not even come close. I thought I accidentally bought non-bamboo sheets. After one wash, little threads were pulling all over, they were not comfy, and they do not keep me cool like my other bamboo sheets. I have requested a refund within the allowable return period, but it looks like I will have to pay to ship them back- not really a guarantee, is it? I suppose I never considered that I'd have to ship them back after all the great reviews I read, but I'm guessing those people haven't tried better (S&G) bamboo sheets.