Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
75 reviews
Cover WhaleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cover Whale has quickly become the go-to insurance provider for America’s truckers.As the nation’s leading commercial trucking insurtech, we provide the easiest and most user-friendly insurance experience for drivers and the agents who serve them.Our policyholders get the best-fit, best-price coverage they need due to our industry-leading Driver Safety Program. We employ advanced AI-based dash cameras, telematics and real-time driver coaching to lower the frequency and severity of claims, and offer up to a 30% discount to safe drivers.We’re making America’s roads safe for professional truck drivers and for those who share the road with them.
Cover Whale (coverwhale.com) has 75 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 31 reviews with 1 star · Clear filters
Very unprofessional company if I could give no stars I would. This place is a truckers nightmare! Do not use this company to insure your business!
By Quinten
Response from Cover Whale· Aug 26, 2025
Is there something we can still try to help you with? If so, please reach out to us at [email protected].
Today I finally spoke with a supervisor just to confirmed that they will keep my premium + 1st payment after a policy cancelation done by them. People do not make any business with them. Cover Whale I will make you famous on TV, no body should get any business with this thiefs.
By Lotus Loan Signing & Mobile N.
Response from Cover Whale· Aug 28, 2025
Is there something we can still try to help you with? If so, please reach out to us at [email protected].
People ba advice stay away from this company they are BS and a scam
By Ceon C.
Response from Cover Whale· Aug 28, 2025
Is there something we can still try to help you with? If so, please reach out to us at [email protected].
This insurance is BS. Operating Authority was revoked because they filed a week after the payment was made. I HAVE BEEN CALLING THEM FOR THE WHOLE 3 WEEKS AND COUNTING BUT THEY LEFT ME HANGING. I kept on emailing them and calling but they are avoiding it. THEY TOOK THE DOWNPAYMENT AFTER THAT THEY WILL CONSISTENTLY IGNORE YOU.
By Jasmine Faye De V.
Response from Cover Whale· Aug 26, 2025
Is there something we can still try to help you with? If so, please reach out to us at [email protected].
Company decided to wait until my last month to cancel me due to hard braking issues one week. While I explained that my truck was being serviced for brakes and rotors and mechanic advised them of this as well with documentation and repair invoice, they still cancelled my policy after receiving all the premium from me. This caused my authority to have a revocation on FMSCA while still having a month left til their cancelling date and companies started turning me down for work. I had no indication of this but one email after the fact of them doing this. I am scrambling now to get new insurance as was not prepared to come up with down payment as I was thinking I had 2 months of no premium pay. They did it this way so they could still collect premium and not have to cover me the months where I had no payment. I had no issues all year with hard braking. I would not recommend this company for any trucking business big or small. This is why they come in a cheaper rates because they are scammers. BE AWARE AND STAY AWAY FROM THIS COMPANY!!!!
By Sherman J.
Response from Cover Whale· Aug 26, 2025
We're sorry to read about this experience and understand how frustrating it was. If you still need assistance or have unresolved concerns, please reach out to us at [email protected] so we can help.
Extremely unprofessional and unresponsive! I had a canceled policy with Cover Whale, and the refund process has been a nightmare. After paying $32,515.55, they only reimbursed a portion, leaving $14,555.90 unaccounted for. On top of that, Extra Mile Insurance was supposed to refund $2,139.97 in unearned commission but has remained silent and ignored my inquiries. Despite multiple emails and follow-ups, no one is providing clear answers or a proper breakdown of charges. I was charged an outrageous amount for just 19 days of coverage, and neither Cover Whale nor Extra Mile Insurance is taking responsibility. This company is quick to take your money but impossible to reach when it’s time to return what’s owed. Avoid them at all costs!
By Auric Logistics I.
Response from Cover Whale· Aug 26, 2025
We're sorry to read about this experience and understand how frustrating it was. If you still need assistance or have unresolved concerns, please reach out to us at [email protected] so we can help.
Cover Whale does not pay their brokerages their commissions owed. This company needs to be shut down. They are a scam
By Kristin B.
Response from Cover Whale· Aug 26, 2025
Is there something we can still try to help you with? If so, please reach out to us at [email protected].
Their agents are frauds and will sell you anything to get your money. The customer trusts these agents to provide proper coverage to stay within state regulation but not their agents../
By Sahnya B.
