CoverstoreReviews of coverstore.com

Not surprised they have such a low rating. DIFFICULT, UNHELPFUL, CUSTOMER ADVERSED. How long will they be in business? Placed order on a Sunday cancelled 10 minutes later, as realized it was wrong size. Two days later they write and say you cannot cancel orders. THEY DELIVERED IS 10 DAYS LATE. They said I could return it but would have to pay overseas postage of $48.00 . They need to take a page out of Amazon's book.

I’m extremely disappointed with this cover. After the first rainfall, the seams ripped wide open. At no point did the seller disclose that the cover cannot withstand rain — which is the entire reason I purchased it. Had I known this, I never would have spent over $800 on a product that fails to perform its most basic purpose. When I reached out for help, they did not offer to repair it, replace it, or provide a refund. For the price, I expected durability and at least some level of customer service. Unfortunately, I received neither. I cannot recommend this product. Save your money.

Placed my order. Did not show up when estimated, Had to cover my BBQ as rain was expected so I went and bought another one. Almost a month later, still no order. Checked all entrances, and with neighbors and USPS. No dice. Coverstore will not refund me, only a replacement - which I no longer need - or store credit,

Our zipper failed for our patio umbrella cover. It was out of the 3 year warranty by 30 days. They offered a 25% discount which we found unacceptable. We are long time customers . Very unsatisfied.

I purchased a daybed cover from Coverstore less than two years ago, and it’s already faded, ripped, and falling apart — even though it sits under a pergola that limits both sun and rain exposure. The material they use feels cheap and flimsy, even though I went with their so-called “Elite Collection”, which is supposed to be their higher-end option. Don’t waste your money on the marketing — the quality simply isn’t there. For comparison, I also bought outdoor covers from Covers 4 All over 3 years ago, and those still look brand new — no fading, no tears, full protection of the furniture. Meanwhile, the Coverstore product didn’t even last two seasons. Their prices are high for what you get, and if this is their “elite” quality, I’d hate to see the regular line. Save yourself the disappointment and go with a brand that actually stands behind its materials.

I purchased a cover for my patio furniture set. Within 30 days the top portion of the black cover turned gray due to UV Sun exposure. I now have a 2 tone cover that aesthetically looks poor.

We ordered an item from Coverstore, the company shipping policy stated that they would not deliver to PO boxes, so we input our street address. The shipping company attempted to deliver our package to USPS in our town which does not deliver mail and will only accept items for a PO Box so it was refused. When I contacted the company about the discrepancy they would only offer a refund less their shipping cost. My lesson is if you live in a town that does not do home mail delivery from USPS, you cannot buy from this vendor.

First let me say that these covers are outstanding. I’ve used them for several seasons in a 4 season environment and they are very well made. Their customer service, however is WAY below their product. Once you order, you are on your own. I mistakenly used the wrong ship to address and tried to change it the next day. No dice..sorry, man the order is locked and there’s nothing we can do. That seems really stupid to me. You can’t change a shipping address within 24 hours? Bad news and an extra expense for everyone.