Generally good food, but bad policies and some rude people
I have been an avid Cottage Inn Pizza customer since about the late 1980s. In general, I think they have very good quality food, but some of their policies and quality of customer service is not good. I definitely don't recommend the State Street location in Ann Arbor. Last year, I boycotted that location, because of some rude employees on the phone, some rude employees in person and that they messed up my orders on a number of occasions. I think the Ypsilanti location on Washtenaw Avenue does a much better job than the State Street location. I order carryout from the Ypsilanti location most of the time. However, I dislike how the Ypsilanti location now charges a service fee for using your credit card. They started doing this sometime in 2025. I also don't like how on a few occasions that they put my pizza sauce on my veggie subs, when I specifically requested the pizza sauce on the side. Sometimes the pizza is not cooked enough and the toppings slide too much. Their delivery charge is unfair. In the 1970s, I was a pizza deliveryman,and no pizzerias at that time charged any delivery fee. No reason to do it right now. They need to get rid of that ridiculous credit card service fee and that ridiculous delivery charge! Also, they need to cook the pizzas a little longer.
By Timothy L.