Costco TravelReviews of costcotravel.com

I called in to add my son to my existing cruise reservation. It took a reasonable 40 minutes or so and after then I realized that they spelled his last name wrong. Two hours later of holding it was finally cleared up. Then they tell me that my Costco cash card went down by $50. This makes no sense. So I ask for a supervisor and am basically told. Tough. He was gruff and lacks the understanding of the situation. Told me it was my fault since I changed my reservation that is what changed and since I accepted the T’s and C’s he was not willing to provide any compensation. For my inconvenience due to their mistake.

Can not recommend Costco rental car. I’ve been on hold now for over15 minutes and reserved a car in advance with Costco. The line at the Fort Myers airport is long and the wait to get a car is over 3 hours. This is ridiculous. Not using Costco via budget ever again. Enterprise is much better.

My flight was canceled do to the airplane having mechanical issues and wasn't able to get to the Cancun resort. Now I'm at home and costco travel won't refund my money back

If I could give Costco Vacations zero stars, I would. I strongly advise against using their services. Once you encounter any issues, you're completely on your own. I booked a vacation package and was assured by two separate agents that if I canceled, I would receive flight credits that I could use directly with the airline. However, after canceling and contacting the airline, I was informed that this wasn’t true—the credits were non-transferable, meaning I was stuck dealing with Costco. When I called Costco to clarify, they insisted the credits were with the airline and that I should wait for them to transfer, as it might take some time. I called the airline again, only to be told, once more, that I had to resolve the issue through Costco. After a few days, I contacted Costco again, only to be told they couldn’t locate my air credits. To make matters worse, they explained that even if I wanted to rebook flights, I would need to pay more out of pocket. This was shocking because my flight credits amounted to over $4,000. Apparently, each ticket included $550 in non-refundable taxes, as per the government. That explanation made no sense to me. The entire experience has been frustrating, misleading, and disappointing. Save yourself the headache and avoid Costco Vacations at all costs.

We recently booked a trip to Ireland in September 2025 for the end of 2025. We needed 3 seats booked on airlines! Costco agent screwed up the airline request and booked two seats on one day and 1 seat for the next day! They also were trying to book our connection with only an hour and 15 minute layover! Which is ridiculous for international travel! When we try to get it fixed, there was a increase in price for their mistake! They also group the whole trip as one total they don’t break down the hotels and the flights! I didn’t expect Costco to screwup our trip arrangements and cost me more for my trip. I called them to save me money. I would not recommend booking your travel with them!

I had a medical emergency while in the USA. Last mid February. I had insurance for 100 percent coverage. It is now January 7th of the following year and the insurance still isn't paid, having the hospital in the USA calling me for payment. They eventually refused my claim because because they asked if I had any treatments . They consider a test as being treatment. Also I was told by the clinic that I didn't have any problems.

Traveled to Cancun. One of the most sub par experience. Entire package booked via Costco. Would not let us use Amex will need to buy separate travel insurance. United cancelled 3 hours prior to travel. Costco was helpless not so much to collect their commission but to do anything to help. On ground partner BD experience is one of the most sub par service providers. The busses were unclean and on return we had an earlier flight available would not accommodate an early transfer request. Not the quality you come to expect from Costco. Do not book travel via Costco.

We have reserved our vacation from costco travel in cancun . We have been stayed in TRS CORAL playa mujeres and it was shooting at the last day ! Oh my God, it was terrifying! I’m still in shock. I was lying on the beach when someone started shooting into the sea, where I had been just two minutes earlier. My husband and friends were still there. I lost my phone while running for safety, and the hotel staff was completely irresponsible. Shame on the hotel and Costco Travel for not ensuring the destination was safe. We paid $6,000 CAD for this traumatic experience.