Costa SunglassesReviews of costadelmar.com

I have been talking to them fora month about warranty, its been nothing but a living hell. Do not buy Costas anything n save your aggrevation

Twice on the same frame within less than 2 years the craftsmanship has failed. The frame cracked and they only offer a discount on a pair. The first time I too the loss I paid $140 for a $280 of reef pros. The second time they literally cracked while on my head and they won’t cover it.

Have a pair of Diego glasses, the frame cracked and submitted a claim for repair or replacement, service center was a nightmare, sent pictures two times and then denied, but said to start new claim due to quality of pictures. My password dosen't work, said they would fix never did. tried to contact with chat and service was not working. Have had Costas for 15yrs but this experence is horrible. Have original box and reciept/2 year warranty/purchased 4/24. Worst coustomer service EVER!!!!!!

Had glasses for approximately 6 months. The nose pad fell off. I still had the receipt and paid extra for warranty with costa and they would not fix or replace the sunglasses. They did however offer me 50% off a new pair. Why would I purchase a new pair if these pair didn’t last 6 months. Terrible customer service took two weeks to get a response. The sunglasses are not cheap to purchase and should last longer than 6 months. Save your money and buy from a more reputable company!

Amazing customer service, was very helpful. Love the brand and it live to its name

The whole thing was sketchy today. Credit cards all being declined, people hanging up on me. Then telling me my frames were out of stock. Talking to people at Costa seems completely counterproductive.

Having owned Costa sunglasses for more than 15 years, they were always bought for their lifetime warranty against defects and workmanship. I have owned many of the frameless designs including Cayman, Gulf Shore and Ballast. They all crack at the screw support at top above nose bridge. They fail to secure the hole for screw with a plastic inset and washer to reduce any normal shock, heat expansion, and wear. Well Costa has now sold out to a major corporate giant and silently removed their lifetime warranty. It was even printed on their boxes including my Ballast. So when provided copy of warranty and glasses with reoccurring issue, they declined warranty as user issue. Then they started demanded proof of purchase even after their records show it was replaced for same issue about 12 months prior. Costa failed to honor warranty and failed to upgrade product which would cost less than a dollar on a 225.00 sunglass. In looking thru google, you will find a class action lawsuit currently open for “warranty” and “service” issues. Truly a great company that sold out and went downhill to try and move upstream. Shame on Costa. UPDATE : Contact to Costa Client Services was of no help. They simply provide a similar form (or Ai) based reply. No true assistance just the appearance.

My original review was replied by Costadelmar.com to email my situation and they would look into it. So I emailed them my receipt which only had them a week or two and the situation and over a month later I have heard nothing back. Ive just decided to cut losses and go with a different company with customer service and warranties that are valid.