Costa SunglassesReviews of costadelmar.com

Website is terrible. I put items in my cart and then try to checkout and there is nothing in my cart. Tried calling, was left on hold.

Costa used to stand behind their product but they no longer provide any customer service. I had a warranty problem that i tried to handle on Chat and was lied to, then given a ph number to call for help. First person hung up on me when they went to pull up my account. Next person couldn't do what the 1st person told me they could do then said they would email me in 3 days to resolve. Useless and horrible service. Never again! Bajio provides EXCELLENT customer service and they will get all of my future business. * update: I emailed them at the address below....NO response

Costa del mar warranty process is absolute garbage.... If you bought your sunglasses in Puerto Rico they make you fill a different form and it gets sent to the trash, there is no warranty.... Frames just snapped under normal use and these don't even have one year..

I received excellent customer service from Costa. I just replaced an older pair of sunglasses and Costa provided me with a discount. I’ve only had outstanding customer service from Costa and their product (sun glasses) are truly outstanding.

So far so good I just placed my order but the website is very easy to use and it has a really good ar for trying on glasses.

Will not put another dollar to this company, after selling out the customer service has tanked. I was refused warranty after a product defect. Take your money elsewhere.

I lost my nose piece on my glasses and received them as a gift. My warranty was denied because I did not have the receipt for the item I received as a gift.

I have purchased and owned multiple pairs of Costas in the past, with very little trouble. I purchased a brand new pair this year, with the glass lense, and less than 2 months in I got some sunscreen on the glasses. I tried cleaning them with my cloth, and it scratched visably (or removed the film perhaps) on the inside of the lense. Costa is not standing behind the product, and I think clearly a 200+ dollar pair of glasses should not ruin the lens when you get sunscreen on them. Not only are they not warranting the lenses, but they also said it would cost $143 to replace them. I paid $230 or so for the glasses, and bottom line will never be a costa customer again with this customer service. Update on 6/9. Costa thank you for the reply I emailed you yesterday 6/8 as you requested below, and awaiting your response.