CosmoprofReviews of cosmoprof.com

Unfortunately … Since it’s run by the American’s the pricing is monopoly based and outrageous. After 22 years of being a loyal customer I’m looking at more Canadian based companies and products. The great sales and reps of the past are either gone or without support. There online presence is a horrible experience. Another Canadian company ruined by the greedy American culture. Ditto for Sally’s … Not worth dealing with. Hopefully we will have a nice non American company we can deal with shortly.

Horrible experience came by to grab some wax, store hours clearly said 12 pm opening. The girl inside was behind the counter and just looked at me when I tried to walk in. It was 12:05 and the door was still locked. Needless to say she was obviously too busy to come unlock the door or acknowledge me standing outside so I just had to leave and take my money somewhere else. Oceanside Ca location

If I could give this company zero Stars I would ..they never have what you need and then I buy a big purchase and they don't even have bags for me to carry out my stuff I'm so done with this company. Time to switch.

Ordered 6 of the same shampoo online. Only received 2, and four were wrong. I messaged customer service and they gave me instructions through several different email threads, which was confusing. I was sent two or three different shipping labels, and didn't see another email that had some diamond I was supposed to put on the package that I didn't know about, because it was sent later and in another email. I sent them in, and never received a refund. I'm pretty much done with Cosmoprof and will take my money elsewhere.

I went to the Snellville Ga location today a little after 1:30. It was a sign on the door that said be back in 30 minutes. It was very inconvenient. I got out my car in the rain to see the sign on the door and door locked. I also saw an elderly lady get out her car in the rain and not be able to get in. This is bad business.

I want to give a huge shout out to my Auburn NY Cosmoprof store #6677. I was experiencing some difficulty with my store app on my phone and sales associate Tara H. and store manager Linda went above and beyond to help me and take care of the issue. They were both kind, helpful and patient as they worked on the problem. We need more caring employees like these two who truly seem to enjoy their job AND their customers. You should be proud of them both!!!!

When they forgot to include an item in my online order, instead of sending it and making it right, they charged ME $15 to ship the item individually, as if it’s my fault they don’t have their crap together at the warehouse! My item didn’t even COST that much to ship, it was a single liter of developer, that without having it, the rest of my several hundred dollar order, was useless. And they refused to let me cancel the order and place it again with the item to skirt a $15 fee that didn’t belong to me. Cosmoprof, you have zero accountability, and to take advantage of those even further that have been faithful to you, over something that cost $3 to ship and make right, and put it on the customer? Screw you. Hairdressers are talking, and I’m not the only one boycotting you going forward. I wasted an hour of my time with customer service explaining to them how to do their job, and use customer service skills instead of blame the customer and charge them. Your days are numbered if this is how you treat those who pay you out hundreds of dollars every month. Screw. You. Especially as more of us become independent and you take from our families like that. Screw. You.

Worst customer service. Ordered product with one day delivery. Received 13.5 oz bottles but paid for Liters. Also 37oz conditioning balm was not in the order. I sat on hold for 35 minutes for them to tell me a supervisor could not help me they were busy and that I would need to return the wrong size product to the closest store to me. Remember I paid for one day delivery. And they would put a replacement order in and I should expect it in 7 to 20 days. The best practice would have been for you to deliver the correct size product and pick up the return. Your mistake not mine If I wanted to have to go to one of your locations I would have done that in the first place. Great way to inconvenience your customers. There are plenty of other suppliers for licensed professionals to use I will take my business were I’m valued as a professional in the beauty industry.